Client Service Officer - Unicom Chemist

Unicom Chemist, a reputable Pharmaceutical company seeks the services of a results and goal-oriented Client Service Officer to join our team

 

POSITION PURPOSE AND OBJECTIVES

• Act as a liaison between the company and its customers
• Provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

 

ESSENTIAL FUNCTIONS

• Provide client support services in accurate and timely manner
• Coordinate the company’s delivery process ensuring that all orders are delivered promptly

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• Respond to customer complaints and direct them to the appropriate persons for prompt resolution.
• Make frequent client calls and visits to strengthen client relationships.
• Maintain high level of professionalism and competence in every client interaction.
• Analyze and resolve client issues promptly and report same to supervisor
• Work in compliance with company policies and procedures ensuring that clients are satisfied
• Identify and develop new business opportunities with client contacts.
• Any other duties that may be assigned from time

 

EDUCATIONAL QUALIFICATION

• A 1^st degree in any Social Sciences from a recognized institution with a minimum of 3 years’ experience in a similar role.
• Knowledge in Tally software is an added advantage

 

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REQUIRED SKILLS AND COMPETENCIES

• Good Communication Skills and Interpersonal skills
• Ability to persuade and negotiate with clients
• Must be a Team Player
• Must have knowledge in the Tally software
• Excellent Computer Skills (Word, Power Point, Excel)
• Must have interest in sales with good presentation skills

 

Location: Accra