Security Coordinator - Quao Realty Limited

Quao Realty Limited is a real estate investment organisation specialising in the acquisition, development, construction, management, sales, and leasing of properties. The company is committed to transforming prime land into high-quality and luxurious residential and commercial projects. With luxury and quality as its signature, Quao Realty creates desirable and suitable environments for living and business. Our unwavering focus is on delivering excellence in real estate development and customer satisfaction.

As a Security Coordinator for Quao Realty, you are the primary custodian of safety across a high-end portfolio of luxury residential and commercial properties (such as The Essence or Pristine Gardens). Your role is to bridge the gap between high-level security strategy and daily boots-on-the-ground operations, ensuring that the "luxury" experience includes a seamless, non-intrusive, yet airtight security presence.

Job Title: Security Coordinator

Reports to: Head of Operations / General Manager

Location: Accra/Tema, Ghana

Job Purpose

To oversee, coordinate, and lead all security personnel and technical security systems across Quao Realty’s sites. You will be responsible for protecting the company’s physical assets, employees, and high-net-worth residents while maintaining a professional environment that aligns with the brand’s luxury standards.

Key Responsibilities

1. Personnel Leadership & Management

• Supervision: Direct management of all internal security staff and oversight of 3rd-party contracted security firms.
• Deployment: Create and manage duty rosters, ensuring 24/7 coverage across all active construction sites and completed residential projects.
• Training: Conduct regular training sessions on "Luxury Concierge Security"—teaching guards how to balance strict enforcement with high-end customer service.
• Performance Audits: Conduct "red team" drills and unannounced site visits to ensure guards are alert, professional, and adhering to Post Orders.

2. Security Operations & Strategy

• Access Control: Develop and enforce strict entry/exit protocols for residents, visitors, domestic staff, and contractors.
• Risk Assessment: Perform regular vulnerability assessments for each property to identify gaps in lighting, fencing, or surveillance.
• Incident Management: Act as the first point of contact for security breaches, medical emergencies, or fire alarms. Lead the investigation and provide detailed incident reports to management.
• Patrol Oversight: Define patrol routes and ensure guards utilize digital patrol tracking systems (if applicable).

3. Systems & Technology Management

• Surveillance: Oversee the operation and maintenance of CCTV systems, ensuring 100% uptime and proper footage archiving.
• Technical Maintenance: Coordinate with vendors for the repair and calibration of electric fences, biometric scanners, automated gates, and alarm systems.
• Command Center: Manage the central monitoring station, ensuring operators respond to triggers within seconds.

4. Stakeholder & External Liaison

• Law Enforcement: Build and maintain professional relationships with the Ghana Police Service and Ghana National Fire Service for rapid response support.
• Resident Relations: Address security concerns from homeowners and tenants with diplomacy and speed.
• Executive Protection: Coordinate security logistics for VIP visits, open houses, or corporate events.

Required Qualifications & Skills

• Experience: Minimum of 5–7 years in security management, preferably within the real estate, hospitality, or diplomatic sectors.
• Education: Degree in Security Management etc.
• Tech-Savvy: Deep understanding of modern security tech (IP Cameras, VMS software, and IoT-based security solutions).
• Soft Skills: Exceptional "command presence" balanced with the ability to communicate politely with high-profile clients.
• Discipline: A background in the military or police service is often preferred, provided there is a transition to corporate/civilian security standards.

Key Performance Indicators (KPIs)

• Response Time: Average time taken for security to respond to an onsite alert.
• System Uptime: Percentage of time security hardware (CCTV/Electric Fencing) is fully operational.
• Compliance: Zero unauthorized entries into restricted zones or private residences.
• Reporting: Timely submission of daily, weekly, and monthly security logs.

Note: Because Quao Realty deals in luxury real estate, your appearance and the appearance of your team are paramount. You are not just providing security; you are providing "peace of mind" as a premium service.

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