Library Security Assistant - Reputable Tertiary Education Institution

A newly accredited tertiary education institution located in a prime area of Accra is seeking talented and dedicated staff to join our academic community. As we prepare to welcome our first cohort of students, we invite talented professionals to join our team to contribute to academic excellence and student success.

We're seeking passionate and dedicated professionals to fill various roles:

Why Join Us?

• Innovative Environment: Be part of a forward-thinking institution shaping the future of education
• Collaborative Culture: Work with a diverse team of passionate professionals
• State-of-the-Art Facilities: Modern infrastructure and cutting-edge technology
• Be part of our mission to empower minds and shape futures. We look forward to welcoming you. 

Role

A Library Security Assistant's primary role is to ensure the safety and security of the library building, its occupants, and its resources. This includes monitoring for potential threats, responding to incidents, and maintaining a secure environment.

The ideal candidate will play a key role in enforcing library policies and procedures, assisting with emergency situations, providing a visible presence to deter undesirable behavior, monitoring user activity, preventing unauthorized access, and protecting library property. 

Job Functions

The Library Security Assistant’s main duties and responsibilities shall include the following:

• Monitor all entrances and exits of the library to prevent theft and unauthorized access.
• Patrol the library premises regularly to ensure the safety of users, staff, and resources.
• Check users’ belongings in accordance with the library’s security policy.
• Report and respond to suspicious behaviour, disturbances, or emergencies.
• Assist library staff in managing crowd control during peak hours or special events.
• Ensure all fire exits, emergency lights, and alarm systems are operational.
• Maintain a security log of incidents and observations.
• Support enforcement of library rules (e.g., noise control, no food or drinks).
• Escort staff or students when required, particularly during late hours.
• Work collaboratively with library and university security teams.
• Ensure successful opening and closure of the library before and after each day’s work respectively.
• Conducts routine patrols of the interior and exterior of library buildings; monitors buildings for unauthorized and suspicious activities; reports security and hazardous conditions to Library management; 

Intercedes with patrons who fail to comply with the law and/or Library rules and policies; 

• explains rules and policies to patrons;
• solicits patron cooperation and compliance; 
• enforce correction of infractions through verbal warning;
• de-escalates sensitive situations.

Prepares exclusion and incident/accident reports; 

• provides advice to staff on how to complete reports; debriefs
• staff on security incidents and issues;
• assists with providing training to staff regarding safety, security, and loss prevention.

Consults with and supports staff, supervisors and managers with internal, workflow, patron, or other work issues in order to ensure effective library operations.

Assists with the development of security, operations, and emergency policies and procedures.

Identifies conditions that are hazardous to the safety of the staff and the public and takes actions to mitigate those hazards.

• Coordinates removal of hazardous materials and substances.
• Provides guidance on proper opening and closing procedures. 
• Works with management and staff to implement loss prevention, access control procedures, surveillance and investigative activities.
• May serve as the point person in emergency or disaster situation.
• May act as a liaison concerning safety and security issues between the library and contract security personnel.
• Perform other duties as assigned.

Required Skills or Experience

Knowledge on library

• Knowledge of Library policies and procedures;
• Knowledge of security and safety policies, procedures and programs;
• Knowledge of effective investigation methods;

Customer service

• Ability to take initiative to resolve issues;
• Ability to communicate effectively both orally and in writing in a clear and concise manner;
• Ability to effectively and efficiently organize, track and maintain incident reports, records and other relevant information;
• Acts as a representative of our Library to the public;
• Work independently as well as part of a team;
• Establish priorities and organize workload effectively and efficiently, while paying attention to detail;
• Maintain a calm atmosphere and effectively handle emergency situations which may occur;
• Maintain the confidential nature of sensitive information;
• Provide excellent customer service;
• Model and maintain a positive work environment;
• Maintain composure and work effectively under pressure.

Qualification & Experience

• High School certificate or equivalent is required.
• Six months experience in a high-volume, customer-service position is preferred.
• One (1) year of recent experience in maintaining, supporting and/or working in safety and/or security environment is preferred.

Physical/Mental Abilities

• Mobility - Constant sitting, standing and walking; Occasional bending, stooping, kneeling or reaching
• Lifting - Occasional lifting of books.
• Vision - Constant use of overall visual capabilities
• Dexterity - Frequent holding, grasping, typing, repetitive motion and writing;
• Hearing/Talking - Constant hearing and talking of normal speech in person and on the telephone; occasionally speaking in front of large groups of people
• Special Requirements - May require occasional weekend or evening work
• Emotional/Psychological - Constant concentration, decision-making and public contact; frequent ability to exercise sound judgment, especially under stressful situations; working alone

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