Vodafone Ghana Customer Service Jobs in Accra
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Role purpose
To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.
Key accountabilities and decision ownership
- Create an outstanding customer experience
- Ensure the attainment of high Quality standards within the Contact Centre
- Process Adherence
- Reporting
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Key performance indicators
- Targets and KPIs
- Increased customer loyalty, satisfaction and return on investment
- Contact Centre standards
Core competencies, knowledge and experience
- Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
- Excellent communication skills
- Analytical Skills
- Previous Call Centre experience will be preferred
- Should be a customer service oriented individual
- Commercial awareness - an appreciation and interest in the mobile telecommunications industry
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