Client Delivery Specialist, Integrated Middle Office - Standard Chartered Bank

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

• Regulatory Compliance review of documentation submitted for the Customer Due Diligence(CDD) review of Corporate, Commercial and Institutional Banking clients to ensure compliance with local and international regulatory requirements.
• Reviewing CDD documentation submitted for the regulatory compliance review of Corporate and Institutional Banking Clients for Correctness and Completeness.
• Reviewing, assessing and capturing CDD information on Corporate and Institutional Banking Clients in accordance with Standard Chartered Bank’s Customer Due Diligence Policies and Procedures

• Address and or remediate any stakeholder concerns on CDD information and documentation and any other assessments submitted for CDD review of Corporate and Institutional Banking Clients
• Identifying missing and additional documentation requirements for NTB Corporate, Commercial and Institutional Banking CDD
• Classifying, uploading and correctly tagging NTB documents in eCDD+ as per global documentation standards
• Ensuring correctness and completeness of documentation received from Client Delivery team for CDD execution.

Strategy

• Awareness and understanding of the OneBank CDD Procedures, PEP Procedures, Sanctions policy and procedures and any policy statement on managing risk and compliance.

Business

• Understanding and awareness of the wider regulatory, compliance, Economic, Risk and sanctions environment in which the Group operates

Processes

• Responsible for CDD execution in line with laid down policies and procedures.

People and Talent

• Live exemplarily the appropriate culture and values, Strive at all times to never settle, collaborate so the team is better together. Take the lead with appropriate planning, strategy and execution of any projects/team responsibilities.

Risk Management

• The ability to interpret the One Bank CDD procedures and other relevant documents on risk and execute CDD within the confines of stated policies to ward off regulatory/reputational risk.

Governance

• Build expert understanding and awareness of the regulatory compliance framework, in which the Group operates, and the regulatory requirements and expectations from regulators, other stakeholders the wider international community on the business.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [GHANA / GLOBAL/COMMERCIAL BANKING/ IMO/CET[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FCC CRM & Compliance
• CIB/CB Relationship Managers
• CIB/CB CLDM
• CST Team
• CIB/CB – Transaction Banking, Financial Markets, Commercial Banking, Corporate and Institutional Banking

• Any other responsibility assigned by manager or senior team members from time to time