Epiroc Engineering Jobs in Ghana
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In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
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Job Title: Service Operations Manager
Mission
- Key customer management and one point of contact for MRS Parts & products Sales and commercial matters.
- Develop key and Strategic customer relationships to the next high level.
- Responsible for Parts and MRS Products Sales growth, profitability and planning
Role
- Provide solid field and marketing strategy to grow the Mining & Rock Excavation Service (MRS) business in Ghana and English speaking West Africa
- Develop and grow MRS products – both Service & Parts
- Responsible for Key account management and Customer satisfaction. Participate in MRS Marketing activities.
- Provide aftermarket Support to Capital divisions during tenders.
- Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
- Provide Parts Planning and coordinate with Logistics for inventory Planning.
- Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
- Responsible for Key Customer complaints and follow up.
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- Follow-up for on Receivable and Inventory reduction and efficiencies
- Other duties and projects as assigned.
Skills & Experience
- Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
- Five to ten years of hands on experience in sales/technical or equivalent combination of education and experience.
- Must have both OEM & Mine Maintenance Experience
- Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
- Experience in any ERP system
Attitude
- Assertive and Self-Driven
- Passionate & motivated
- Good time management skills
- Good Leadership
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
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