IT Manager - Proforest Africa

Proforest is a not-for-profit, mission-driven organisation that works throughout agricultural and forest product supply chains to help achieve sustainable use of the world’s natural resources. Proforest is an established world leader in the development and implementation of sustainable production and responsible sourcing with a global presence. Our head office is in the UK with regional offices in Malaysia, Ghana, Colombia and Brazil.

Job Description

Position summary 

This is an exciting opportunity for an innovative IT professional with excellent interpersonal and communication skills to take on a leading role in developing the IT function for the Proforest group of companies. Key responsibilities are IT strategy and security management, effectiveness of IT systems, capacity building and overseeing with external service providers.

Main Responsibilities

IT Strategy and security management

• Lead on the development and implementation of a long-term IT roadmap to improve effectiveness and security of IT systems
• Identify IT security risks, evaluate mitigation options and carry out suitable measures to ensure security of company networks, systems and data
• Develop a business continuity plan

System development

• Be aware of new technologies, engage with stakeholders to identify their technology needs and support implementation of appropriate solutions
• Review if existing systems are fit for purpose and implement improvements
• Develop IT policies and operating procedures. Maintain documentation of networks, systems and processes

Capacity Building

• Develop a global team of IT power users to strengthen IT capacity in regional offices
• Develop guidance documents and training material. Provide training as required

Incident response, user support and maintenance

Coordinate and oversee external IT support provider to ensure that incidents, issues, end-user support and regular maintenance is carried-out according to standards

Salary and practical details 

• Salary range: GHS 82,500-GHS 137,500
• Location:  Accra, Ghana
• Full time permanent position

Required Skills or Experience

• Professional IT qualification (e.g. computer science, network engineering, etc.)
• At least 3 years of relevant work experience in a similar role
• Network administration and management, especially Windows server, HyperV, AD, GPO, DHCP/DNS
• Configuration and troubleshooting of laptop and desktop computers
• Microsoft environments, especially Office 365 ecosystem and Azure
• Database and Business Intelligence solutions
• Security infrastructure and cyber security best practices, including BCP and disaster recovery
• Excellent communication, interpersonal and team-working skills with the ability to build effective working relationships and operate in a geographically distributed, multi-cultural environment
• Highly developed organisational skills and solution-oriented approach including prioritisation, project management and time management
• An enthusiastic, motivated and pro-active approach with the ability to manage own workload effectively
• A drive and desire for continuous professional development