Jobs : Customer Service & Sales Advisor - British Council

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The British Council SSA has an exciting opportunity for a Customer Service & Sales Advisor in Ghana.

The Role: Customer Service and Sales Advisor

The Role Purpose:

The Customer Service and Sales Advisor is to contribute to the smooth running of the British Council’s project, arts and exams operations in Ghana by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The postholder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.

Role Requirements:

  • University Degree, HND, Professional Diploma
  • Marketing or Customer Service Qualification desirable 
  • A good level of spoken and written English at Proficiency Level B2
  • At least two years working in a reputable customer service and/or sales environment
  • Knowledge of SAP and CRM desirable


Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification.

Please note you will not be able to upload your CV. You will need to write down all relevant information you would like the Recruitment Team to review on your British Council application. Please do not refer back to your CV for information as we will not be able to view it. 

Please follow the links for relevant document to support your application:

Customer Service & Sales Advisor - Role Profile.pdf
British Council Behaviours.pdf
British Council Core Skills.pd

Closing date for applications is 6 October 2019 (23:59 UK time)

In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile. This will help us determine your fit for the role and increase your application's chances of success.

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.



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