Applications Officer, Windows System Administrator

A reputable multinational company engaged in the provision of trade solutions and advisory services to both the public and private sectors have vacancies for dynamic individuals to join its wining team as an Applications Officer, Windows System Administrator

APPLICATIONS OFFICER (WINDOWS SYSTEM ADMINISTRATOR)

Duties/ResponsibIIities:

• Analyse user support statistics and other data and recommend appropriate measures
• Maintain network and workstation hardware and software as well as deployed application utilised on the network
• Monitor network to ensure network availability to all systems users and perform necessary maintenance to support network availability
• Install and configure computer hardware, networks, operating systems and applications (desktops, servers, printers, etc)
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Replace hardware and parts as required
• Repair a fault or set up a system following diagrams and written instructions
• Support the rollout of new computer applications
• Respond to service indicents within the times specified in any service level agreement (SLA)
• Provide telephone, e-mail and remote support to all IT users, solving their problems and providing procedural documentation as required
• Manage the IT Service Desk system, logging all incidents and request, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously

• Set up new users accounts and profiles and deal with password issues
• Work assiduously on a task unit completion (or referral to third parties, where appropriate)
• Identify and correct or advise, on operational issues with end users computer systems
• Provide basic software training and advice to end-users
• Manage backups of all systems ensuring that they run successfully and to manage rotation of backups off-site for safe storage
• Update systems and servers regularly with approved software updates
• Monitor system & servers logs, following up on any security or peformance issues
• Maintain the inventory of hardware and software license and telephone contracts
• Establish and maintain good working relationships with, colleagues, end users and other professionals (e.g. suppliers and software developers)
• Test and evaluate new technology
• Recommend software and parts as instructed by the Head of IT.
• Preform light lifting and manual handling of IT equipment
• Participate in a 24x7 on duty rotation
• Attend meetings, seminars and trainings
• Support stakeholders on their daily operational activities
• Maintain current antivirus definitions and latest patches on all deployed computers ensuring they are up to date
• Other tasks as may be assigned
  
  

Qualification Required & Experience

• Minimum of First Degree in Computer Science, Electrical/Electronic engineering or related qualification
• Minimum of 2 years experience in Windows, Solaris, Linux, UNIX, SQL, RAID, etc
• Experience in managing UNIX and Microsoft windows environments
• Experience in change management in heterogeneous IT environment
• Excellent written and verbal communication skills
• Proven ability to effectively manage multiple priorities and meed deadline
• Certificate in MCSE, MCSA, MTA in windows administrator is an added advantage