Fraud Prevention and Monitoring Analyst - Vodafone Ghana

Job Title: Fraud Prevention and Monitoring Analyst - Vodafone Ghana

Role purpose

Develop and manage a reliable and efficient fraud management operation, deploying best practice to protect business assets, people, reputation and operations. Coordinate and deliver on all lawful LEA Disclosure policies and legislative guidelines.

Key accountabilities

Core Fraud Prevention

• Lead in effectively detecting, preventing, and managing GSM Gateway Fraud.
• Adequately monitor the occurrence of all types of fraud on the Vodafone Ghana IN Platform and other interfaces e.g ( simbox, roaming fraud, high usage, PABX, sim registration, hot list, Mobile IN Top, IRSF / Test sims)

Fraud Risk Management

• Coordinate fraud risk reviews of all new products and services as required by the business
• Lead in the coordination and implementation of new trends in fraud management.

Governance and Reporting

• Preparation of Fraud related reports
• Fraud forum activities
• Analysis of internal and external trends of incidents
• Responsible for achieving fraud security compliance

Key performance indicators

• Provide an effective security cover for the prevention, detection and management of GSM Gateway Fraud.
• Offer the required monitoring of fraud on the Vodafone Ghana IN Platform and other interfaces. These should cover all fraud types e.g ( simbox, roaming fraud, high usage, PABX, sim reg, hot list, Mobile IN Top, IRSF / Test sims)

Core competencies, knowledge and Skills

• Specialist in their field with a mix of consultative and security audit experience
• Revenue Assurance or Telecoms operations experience
• Sufficient understanding of Fraud (detection, monitoring and analysis)
• Strong analytical and written ability; results-orientated with a process improvement and commercial focus.

Technical/professional qualifications:

• Bachelor’s Degree from a recognised tertiary institution