T24 Technical Analyst - Opportunity International

Opportunity International seeks to hire T24 Technical Analyst. The ideal candidate will be responsible for the underlisted.

KEY RESPONSIBILITIES

• Support T24 based products
• Consulting support partners and Temenos if required and follow up resolution
• Create upgrade and installation packages of our products and assist in configuration and customisation
• T24 technical support to colleagues:
• Building T24 subroutines
• Support T24 implementation projects with technical knowledge
• Provide small interface developments using Integration and Interaction framework
• Provide T24 user trainings
• Experience with TAFJ. TAFC, JBASE. AA, Core, LD. AC etc.
• Database: MS SQL management. Creating simple SQL scripts, running the scripts
• Perform Post COB Checks each day after EOD before business operations begin for the day and confirm readiness
• Ensure Availability of adequate space on all partitions of T24 Backup and T24 Test servers on a daily basis
• Implement approved system changes/modifications as per agreed change management procedure and schedule
• Maintain records of database and SQL backups at DR site, conduct recovery and periodic testing of backups
• Ensure availability and reliability of all Test environments for T24 and SQL databases servers on a daily basis
• Provide technical assistance to users who need help implementing technical solutions.
• Provide training and training materials for Systems Administrators on a train the trainer approach to enable them to support users
• Provide ongoing support of end users through troubleshooting and problem solving of assigned help desk tickets.
• Train end users utilising the business system when new releases of the software are installed

• Lead the implementation and testing procedures to ensure that newly released software produces the expected results
• Monitor key reports produced by the system to ensure accurate system operations.
• Provide relevant management reports on a monthly basis, highlighting risks and capacity issues identified

MINIMUM QUALIFICATION AND EXPERIENCE

Qualification

• Bachelor's Degree in Computer Science or Information Systems
• Four (4) years' experience in a similar role
• An understanding of ITIL version 3 standard or a similar standard
• An extensive understanding of the banking operations environment and database systems

OTHER QUALITIES AND REQUIREMENTS

• Expert understanding of banking applications and banking operations in the micro-finance industry on T24
• Strong technological background, including expert understanding of programming and database management technologies
• Experience with information communication technology, including online portals, intranets.
  collaborative workspaces and/or other internet-based knowledge management tools
• Extensive experience working in a team-oriented and collaborative environment
• Excellent organisational, project management, communication and time management skills
• Highly self-motivated, self-directed and attentive to detail.