Vodafone Ghana Telecommunication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role and Responsibilities
- Validate all fresh SIMs registrations data on daily basis.
- Ensure the accuracy of customer information entered into the organization’s systems.
- Perform information reviews and internal audits on records and data cleansing activities.
- Engage stakeholders on outcomes of daily analysis.
- Ensure data are in compliance with an organization’s standards, as well as any applicable state regulations to avoid regulatory fines.
- Help ensure the organization meets goals for good customer experience, best practices, quality of service, and overall effectiveness.
- Perform data quality activities such as data deduplication, etc., in CRM and CPS to ensure data is complete, accurate and consistent.
- Perform other CRM activities which involve manual review and processing.
- Collaborate with internal and externals stakeholders on customer details.
- Support all Marketing and Sales data requests on agents.
- Other Fraud Investigations as will be assigned.
- Automation of KYC validation and other fraud management processes.
Qualifications and Education RequirementsRequired Education
- A minimum of bachelor’s degree in Electrical/Computer engineering, Computer Science, Management Information System or any other related field.
- Any related professional qualification may be a plus.
Preferred Skills
- At least one year working experience as a data analyst.
- A strong background in databases (Oracle SQL and MS Access).
- Must have strong analytical abilities in order to evaluate information for effectiveness and accuracy.
- Must have skills or knowledge in CRM, word processing and spreadsheet applications/programs.
- Must have effective communication and presentation skills.
- Must be conversant with telecom environment, data, processes and systems.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role and Responsibilities
- Validate all fresh SIMs registrations data on daily basis.
- Ensure the accuracy of customer information entered into the organization’s systems.
- Perform information reviews and internal audits on records and data cleansing activities.
- Engage stakeholders on outcomes of daily analysis.
- Ensure data are in compliance with an organization’s standards, as well as any applicable state regulations to avoid regulatory fines.
- Help ensure the organization meets goals for good customer experience, best practices, quality of service, and overall effectiveness.
- Perform data quality activities such as data deduplication, etc., in CRM and CPS to ensure data is complete, accurate and consistent.
- Perform other CRM activities which involve manual review and processing.
- Collaborate with internal and externals stakeholders on customer details.
- Support all Marketing and Sales data requests on agents.
- Other Fraud Investigations as will be assigned.
- Automation of KYC validation and other fraud management processes.
Qualifications and Education RequirementsRequired Education
Preferred Skills
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