Vodafone Ghana IT Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
- To execute the Incident Management process, providing a more purposeful Incident co-ordination and communication to enable restoration of agreed service SLA to HVC Customers.
Key Accountabilities
- Progress and co-ordinate Critical/Major/Minor incidents minimizing impact on both Internal & External Customers of all supported systems and services in line with the Incident Management process & procedures in accordance with global and local requirement.
- Ensuring all incidents have accurate impact statements, prioritized with appropriate severity rating, and communicated to all customers, in accordance with Incident Management process and procedures.
- Ensure all incidents are escalated to the appropriate team in accordance with Incident Management process and procedures
- Ability to work and interact with other teams, operations staff, Service Delivery staff, Enterprise and Management and also lead and drive recovery activities during service related outage events
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- Ensure that both Tier 1 and 2 levels of troubleshooting are supported such that all escalations are contained. This requires interfacing both Tier 1 and 2.
- Ensure that all works are carried out in compliance with Vodafone
- Own the entire process of service troubleshooting, restoration and Preventive Maintenance of HVC, MSAN and IP/MPLS networks
Key Competencies
- BSc/HND in Telecommunication, Electrical Electronics Engineering or its equivalent
- 3 – 5 years Telecoms or IT Industry experience
- An in-depth understanding of IP/MPLS architecture and configuration
- Have worked within a pressurized environment and experience in analysing risks and making recommendations to senior management.
- Have experience of facilitating technical discussions with either customers and/or suppliers to solve service problems and ability to effectively use MS Office products including Word / Excel/ PowerPoint / Outlook.
- Knowledge of engineering and quality standards
- Strong background in IP skills/CCNA preferred
- In-depth knowledge on GPON/FTTX/MSAN /LAN/WAN and IP/MPLS Technology
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
- To execute the Incident Management process, providing a more purposeful Incident co-ordination and communication to enable restoration of agreed service SLA to HVC Customers.
Key Accountabilities
- Progress and co-ordinate Critical/Major/Minor incidents minimizing impact on both Internal & External Customers of all supported systems and services in line with the Incident Management process & procedures in accordance with global and local requirement.
- Ensuring all incidents have accurate impact statements, prioritized with appropriate severity rating, and communicated to all customers, in accordance with Incident Management process and procedures.
- Ensure all incidents are escalated to the appropriate team in accordance with Incident Management process and procedures
- Ability to work and interact with other teams, operations staff, Service Delivery staff, Enterprise and Management and also lead and drive recovery activities during service related outage events
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- Ensure that both Tier 1 and 2 levels of troubleshooting are supported such that all escalations are contained. This requires interfacing both Tier 1 and 2.
- Ensure that all works are carried out in compliance with Vodafone
- Own the entire process of service troubleshooting, restoration and Preventive Maintenance of HVC, MSAN and IP/MPLS networks
Key Competencies
- BSc/HND in Telecommunication, Electrical Electronics Engineering or its equivalent
- 3 – 5 years Telecoms or IT Industry experience
- An in-depth understanding of IP/MPLS architecture and configuration
- Have worked within a pressurized environment and experience in analysing risks and making recommendations to senior management.
- Have experience of facilitating technical discussions with either customers and/or suppliers to solve service problems and ability to effectively use MS Office products including Word / Excel/ PowerPoint / Outlook.
- Knowledge of engineering and quality standards
- Strong background in IP skills/CCNA preferred
- In-depth knowledge on GPON/FTTX/MSAN /LAN/WAN and IP/MPLS Technology
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