Customer Facing Supply Chain Specialist - Nestlé Ghana

Joining Nestlé means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future. 

Nestlé Ghana Ltd is currently looking for a “Customer Facing Supply Chain” Specialist to implement the CFSC Agenda, to accelerate commercial success for Nestlé and the Customer, that deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximize product availability.

A day in the life of...

• Delivering of  Supply Chain value creation for Nestlé and the Customer by:
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  - Understanding Customer KPIs, agreeing targets with the Customer and reporting regularly against these targets
  - Understanding and raising awareness of the Customer's Supply Chain and its alignment to Nestlé’s Supply Chain
   
• Driving cross functional alignment
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  - Coordinating multi-functional teams across the entire Order to Cash process (from forecast creation through to payment - including escalated support requests for managing and resolving exceptions)
  - Collaborating with sales and customer to define and implement joint improvement plans to enhance Nestlé's "ability to win" and improve customer satisfaction
  - Assessing and prioritizing service plan opportunities
   
• Be a Supply Chain ambassador for Nestlé and the Customer
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  - Driving success of on shelf availability
  - Highlighting the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation.
  - Driving all other Supply Chain Customer efficiency initiatives e.g. Collaborative Planning, Sustainability, Customer Based Coordination etc. and represent Nestlé at trade Supply Chain bodies.

What Will Make You Successful?

• Minimum 5 years of experience in Supply Chain or Sales. Of this experience must have worked across two areas of Supply Chain including Customer Service
• Exposure to collaborative business development projects with the Trade (Retailer, Distributors etc.) and Marketing/ Sales
• Experience in commercial and/or Supply Chain experience in dealing with the Trade
• Experience in leading projects and initiatives that require a commercial and supply chain understanding and knowledge
• Experience/previous collaboration with Trade & Industry International Groups (E.g. ECR, GCI, AIM etc.) is a plus