Reputable Companies Customer Service Jobs in Ghana
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Full Job Description - Read Carefully
Reputable Companies like Vodafone, VisionFund etc. are seeking the services of suitable candidates to fill their Customer Service job vacancies in Ghana this month June 2019. JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs in Ghana. Please do not pay anybody a fee. Proceed with caution.
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Customer Service Jobs In Ghana June 2019
Role purpose
- To survey, install, provide and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper, Radio and Fibre) to customers.
Key accountabilities
- Ensure works that are covered by Service Orders and issued through Schedule Controllers are carried out at the customers’ premises.
- Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment
- Ensure Network/Data records are updated on job completion.
- Utilize the provision by the Schedule Controller for assistance where additional manning is required to accomplish a task.
- Work across Vodafone to achieve the best outcome for customers, employees and shareholders
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Description
• We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
• You will be responsible for assessing their work and give them feedback to maximize performance.
• The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
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Responsibilities
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
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Purpose of the position:
- To acquire and manage a portfolio of Small and Medium Business (SMB) clients by providing accurate, reliable and timely information on the services of the Small and Growing Business Unit. The CRO will be the primary point of contact for all clients.
Major Responsibilities:
- Generate a healthy pipeline of SMB clients across key economic sectors
- Implement agreed acquisition strategy
- Schedule and coordinate meetings with prospective clients, with the aim of providing information and acquiring clients
- Interface with potential clients and work to address their needs.
- Coordinate the institution’s participation in key events aimed at creating awareness for the SMB Products and Services
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