Foreign and Commonwealth Office NGO Jobs in Accra
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Full Job Description - Read Carefully
Main purpose of job:
To provide effective support services for the Estate & Facilities Management team, with responsibility for various support functions as well as for the cleaning services across the Mission. Services will meet agreed standards; customer satisfaction levels will be high; agreed policies and processes will be complied with.
Duties and responsibilities:
- Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
- Maintaining and updating an inventory database for the residential and office furniture, ensuring accuracy at all times, ensuring that furniture procured and delivered meet UK-Health and Safety Standards whiles meeting customer needs during transitions.
- Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
- Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
- Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
- Maintaining a database for utilities consumption and payment, ensuring timely settlement of outstanding bills whiles crosschecking consumption to ensure value for money paid at all times.
- Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DS’s, PoC for any queries.
- Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
- Update Master Estates Spreadsheet.
- Procurement of cleaning materials for the office and conducting spot checks.
- Maintaining and updating of estates records, ensuring accurate and appropriate record keeping of all relevant documents, ensuring proper storage of marked documents.
- Educated to degree level.
- Experience in negotiations.
- Good Communication and Interpersonal Skills.
- Strong Customer Focus with good Attention to detail.
- Display strong organizational, analytical and time management skills.
- Well versed in Microsoft Office Applications.
- Proficient in written and spoken English Language
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