Kempinski Hotel Gold Coast City

Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in

close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of

F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.

Main Responsibilities

Operating: 

• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa.
•  Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
•  Actively contributing in and directing all meetings as necessary.

Take responsibility for ensuring maximised booking & service delivery of guest journey

by concierges & therapists from beginning to end.

• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
• To maintain and update equipment, product, service and standards as required.
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.

Finance:

• To assist in achieving agreed commercial targets at the spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity programme.
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.

Recruitment and Training:

• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
•  To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements.
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs.
• Develop the therapists’ roster and assist the concierges with the appointment schedule.
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu.
• Keeping accurate and up-to-date records and statistics on the spa employees.

Purchasing:

•   Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.

Reporting: 

Assisting the Spa Manager tracking and developing statistical reporting.

Desired Skills and Qualifications

• Beauty/spa therapist qualification (an advantage).
• Business administration qualification (an advantage).
• Should have knowledge of natural medicine.
• First aid and CPR certificate.

Two (2) years spa supervising experience in an international standard spa.

Operations management.

Human resource management.

Customer service ability to manage and review budgets and operating P&L

Duty management experience within spa or similar environment.

Business writing.

Equipment operations

Computer literate with experience of computerised scheduling systems

Willing to work shift hours including evenings and weekends

•  English language proficiency.