Job Vacancy For IT Officer - May 2019

Job Description

Purpose of the Job

The purpose of the job is to run the ICT implementation activities in different departments in terms of its day-to-day operation.
 
Essential Functions and Responsibilities

• Assist in maintaining a full up-to-date inventory for all hardware including Modem, Hubs, Monitors, including the telecommunications-related computer equipment’s. Detailing Purchase date, Price, Serial Number, Model Number, expected replacement date and maintenance where applicable.
• Assist in maintaining a full up-to-date Software list including all operating systems backed up by the original licenses or invoice, detailing Software licenses, Purchase date, Price (where applicable), release number, and maintenance (where applicable)
• Assist in the maintenance of a full up-to-date schematic diagram, identifying all main systems including interfaces, reservation system, E-Mail, and any interfaced System.
• Assist in maintaining a full up-to-date schematic diagram; identify all cabling routes and clear & exhaustive labelling.
• Assist in routine network administration and maintenance 
• Assist in recommendation in the purchases of computers, network hardware, peripheral equipment, and software. 
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. 
• Anticipate communication and networking problems and implement preventive measures. 
• Assist the IT supervisor in ensuring that all critical equipment’s are covered by a maintenance contract.
• Assist in managing the capacity planning of the servers & tape back-up.
• Provide assistance in managing and testing the Disaster Recovery Plan. (Reloading of back-up, live test of UPS).

Other Duties and Responsibilities

• Answer staff questions in person and via phone on all company’s IT supported applications.
• Advise staff on appropriate action
• Assist in the determination of source of computer problems (hardware, software, user access, etc.). 
• Backup Processing and testing
• Assist in E-mail Accounts and milling list (Configure, maintenance and upgrade)
• Executive and Follow up for IT procedures as an ISO system.
• Assist in Implementing support ticket forms and any new administration forms
• Assist in the supervision of all help desk engineer(s) activities and administration
• Web site Administration.
• Inter-Department communication and corresponding.
• Participate as required in hazard identification, risk assessment of controls.
• Participate as required in incident investigation.
• Participate as required in the development and review of QEH&S policy and objectives.
• Assist in managing the physical security of any computer room, internet access.
• To stay up-to-date with technology change, trends and future in the hospitality industry and in general

Supervisory Responsibilities

• Supervision of all trainee help desk activities and administration
• Web site Administration.
• Have an authority to monitor the web sites that are access by the employees.
• Have an authority to close any harmful site.
• Have an authority to escalate an employee who uses his computer by a mistake way.
• Stop work when exposure to a hazard presents too high risk to the employee safety.

General Duties

• Any other duties that may be assigned.

Key Performance Indicators

• Executed routine network administration and maintenance
• Well Managed capacity planning of the servers & tape back-up.
• Well maintained and a full up-to-date inventory per PC, all Software applications installed including location and release number.
• Strict Adherence to QEH&S policy and objectives.
• Executive and Follow up for IT procedures as an ISO system.
• Zero record of any ICT unresolved issues