Firmus Advisory Job Vacancy For Sales Support Officer

Our client, one of the leading automobile companies in Ghana is seeking to employ for the following position: Sales Support Officer

Job Purpose

• To coordinate and provide sales support to customers by working with Distributors

Specific Responsibilities

• Engage in regular outdoor sales and marketing activities in all the regions of Ghana
• Conduct market research projects (data collection, feedback etc) across all regions as necessary

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• Answers phone calls from distributors and customers and deals with problems as they arise
• Follow up with customers to make sure that they are satisfied with a particular product
• Meets with distributors and dealers to make sure that sales people are doing their job correctly
• Provide any necessary data or reports to the sales team
• Exert attention to detail, as customers may have the same problems, reports the problems as necessary
• Arrange appointments with clients and sales team
• Responding to customers emails, texts and phone calls
• Update all contact information for clients
• Deal with any customer compliants and resolves the issue as necessary
• Does any necessary administrative work, including filing and presenting reports

Qualification Required & Experience

• Bachelor's Degree in Business Administration, Marketing, Economics or Social Sciences. A professional qualification and or Master of Business Administration will be an added advantage
• A minimum of 3 to 5 years of relevant work experience in the retail and wholesale industry
• Work will involve frequent travels so candidate must be ready and able to do so sometimes on short notice
• Proficiency in 2 to 3 local languages plus french will be an added advantage
• Outstanding communication and presentation skills
• Excellent analytical, reasoning and problem-solving skills
• Good computer skills, including proficiency in MS Office and critically excel is a required criteria
• Results-oriented, strategic thinker and planner
• Must be resident in Accra or Tema
• Age Requirement - Not more than 35 years of age
• Ability to drive and must hold a valid driving license
• Knowledge of motorcycle and automobile industry will be an added advantage

Location: Accra & Tema

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