Clean Team Ghana Job Vacancy For Customer Insights Assistant
Customer Service Jobs In Ghana 2024Jobs In Kumasi 2024
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Clean Team is Ghana’s leading social enterprise for in-home Container Based Sanitation (CBS) solutions. It is run by Ghanaians who provide solutions that help resolve Ghana’s current sanitation crisis. About 60-70% of Ghanaians don’t have access to clean affordable toilet. This has resulted in many residents resorting to open defecation in our communities. Clean Team’s existence is to provide a solution to these problems by presenting an affordable household toilet option for residents in Kumasi. Clean Team Ghana is represented by a team of dedicated men and women who, are committed to improving Ghana’s current sanitation challenge.
Job Description
The Role - Customer Insights Assistant
- The position will be a permanent role, and successful candidate will be expected to interact with our customers one-on-one on a daily basis, registering and addressing service related concerns, and fielding questions to find relevant service information.
- To be successful in this position, the Customer Service Assistant should be self-motivated, persistent, and innovative at gathering customer feedback with a friendly yet professional demeanor.
Key Duties
- Interact with CTG customers on the phone and face-to-face in a professional manner
- Receive and register all customer complaints and concerns.
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- Support the customer experience coordinator to gather and create a database of all types of customer feedback.
- Proactively respond to customer problems by notifying Customer experience coordinator when concerns arise.
- Suggest based on insights gathered additional products and services to improve customer satisfaction.
- Generate weekly service reports for management
Required Skills or Experience
- Good understanding of basic customer service principles.
- Ability to recognize trends in data and also unearth insights from talking to customers. Both trends and insights should lead to business improvements.
- Demonstrable ability to multi-task and adhere to deadlines.
- Well-organized with a customer-oriented approach.
- Good knowledge of research techniques and simple database management.
- Excellent knowledge of MS Excel & Office.
- Exquisite communication and people skills.
- Must be Fluent in English and Twi. Ability to speak Hausa will be an added advantage.
- Proactive and the ability to work without much supervision
HOW TO APPLY
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