Job Vacancy For Head, Branch Operations



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Job Description

  • Department: Banking Operations
  • Location: Head Office
Job Purpose:
 
The job holder will be responsible for the efficient daily operations at the various branches; including operations, product sales, customer service and security and safety in accordance with our corporate objectives. 
 
Key Job Responsibilities:
 
  • Ensure compliance with Banking rules, regulations & procedures. .
  • Ensure that branches operate in accordance with the Company’s Operations Manual
  • Monitor progress and performance in all areas of branch operations at all levels
  • Provide direction to branch operations issues
  • Promote activities, processes and products which enhance the Company’s  image with its clients
  • Ensure high quality customer service & customer relationship management
  • Ensure that errors are minimized with respect to branch operations.
  • Ensure that internal control measures are properly followed. 

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  • Ensure that security systems function effectively
  • Ensure performance evaluation of objectives and targets set for the branches & staff members, explain variance and find corrective measures for implementation.
  • Periodic review of progress against objectives
  • Ensure clarity of business objectives among Branch Operations staff.
  • Manage the movement of bullion van for cash picks
  • Reconciliation of Inter Branch
  • Leave management and Relieve team

Required Skills or Experience

  • A relevant first degree in Business administration, Banking and Finance, Accounting or Social Sciences and a member of CIB
  • Minimum of 5 years work experience in banking operations.
  • Working knowledge of T24
  • Sound knowledge of the regulatory framework of the Savings and Loans industry
  • Sound written & verbal communication skills
  • Must be computer literate
  • Must possess strong analytical and disciplined approach to documenting processes
  • Ability to plan, organize, direct and coordinate events from conception to delivery
  • Must be smart and able to work under intense pressure


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