L'Oreal Education Jobs in Accra
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KEY JOB ACCOUNTABILITIES
To train clients (as well as internal staff) on brand-related products and services.
- Impersonate and transmit the values of the brand to the distribution
- Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country)
- Implement global or customized training programs for each store and/or staff members
- Participate in the development of new training actions
- Make qualitative feedback on our products sell-out
- Contribute to improve our products sell-out in line with brand strategy
- Keep an eye on competition and report information
TECHNICAL AND PROFESSIONAL COMPETENCIES
EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
• Master brand identity and knows sense of purpose
• Masters fundamental knowledge : products, categories, gestures, sales and service
• Master competition, market, clients, and trends knowledge DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
• Elaborates service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency DESIGNS,TRANSMITS & EMPOWER
• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Contents
• Provides personalized follow-up & coaching
• Animates learning communities with passion ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities
LOREAL COMPETENCIES
• INNOVATOR
• STRATEGIST
• PEOPLE DEVELOPER
• INTEGRATOR
• ENTREPRENEUR
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