L'Oreal Job Vacancy For Mizani Trainer

KEY JOB ACCOUNTABILITIES

To train clients (as well as internal staff) on brand-related products and services.

- Impersonate and transmit the values of the brand to the distribution

- Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country)

- Implement global or customized training programs for each store and/or staff members

- Participate in the development of new training actions

- Make qualitative feedback on our products sell-out

- Contribute to improve our products sell-out in line with brand strategy

- Keep an eye on competition and report information

TECHNICAL AND PROFESSIONAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

• Master brand identity and knows sense of purpose

• Masters fundamental knowledge : products, categories, gestures, sales and service

• Master competition, market, clients, and trends knowledge DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities

• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

• Pilots & monitors Retail Education's Efficiency DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience

• Delivers & transmits Education Contents

• Provides personalized follow-up & coaching

• Animates learning communities with passion ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

• Fosters empathy

• Knows customer profiles & transmits customer centricity

• Continuously elevates services standards and POS execution according to brand specificities

LOREAL COMPETENCIES

• INNOVATOR

• STRATEGIST

• PEOPLE DEVELOPER

• INTEGRATOR

• ENTREPRENEUR