MTN Ghana Telecommunication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Division: Mobile Financial Services
Department: MFS Operations & Service Delivery
Location: Accra
Position: Controller, MFS Systems Support
Level: MTN Level 2
Reports to: Manager, MFS Service Delivery
Job Summary:
Provide support on implementation of new products, projects and system activities. The role is also responsible for coordinating service delivery activities as well as the activities of all third-party aggregators and solution providers across the business
Job Role
- Support in Product & Services development and implementation in line with Go-to-market strategy and collaboratively with the MFS Commercial team.
- Provide Timely and Quality reporting on work processes and system malfunctions
- Effectively coordinate the implementation of system upgrades and User Acceptance Testing
- Coordinate product and service activities of all MoMo third-party service providers and aggregators
- Monitor adherence to Service Level Agreements for all MoMo third party service providers.
- Coordinate periodic system testing for all functionalities and fees.
- Manage user account setup on the Mobile Money platform
- Perform regular monitoring of activities on the system to ensure that authorization levels and usage match job roles and functions permitted for each user
- Administer daily activities on all projects and ensure completion within required timeframe.
- Participate actively in business discussions and support the transition and implementation of new business and offerings into products and services
- Coordinate with support teams across all related divisions and functions to ensure that all the functional interests have been captured for all products.
Context:
- Dynamic and highly competitive telecommunication & ICT industry
- Highly regulated telecom and financial services environment
- High incidence of Fraud associated with business growth.
- Performance driven environment
- Developing sophisticated processes
- Diverse cultural environment
- Contract Employees management
Education
- Degree in Information Technology / Systems, Business Administration or other related qualifications
Experience
- Minimum of three years’ experience in Financial Services Industry
Professional/Technical competencies:
- System management / Administration
- Information system management,
- Microsoft word and Excel
- MS Project, MS Office Suite, Internet Applications, other software Applications
- Business risk management Strong analytical background.
Physical Skills/ Competencies:
- Adaptability and Flexibility
- Social Orientation
- Self-Control and Stress Tolerance
- Creative, takes initiative & Result Oriented
- Attention to details
- Ability to lead, take charge and offer opinions and direction
- Good natured and Cooperative attitude
- Customer Oriented
- Teamwork and cooperation
- Judgment and Decision Making
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Division: Mobile Financial Services
Department: MFS Operations & Service Delivery
Location: Accra
Position: Controller, MFS Systems Support
Level: MTN Level 2
Reports to: Manager, MFS Service Delivery
Job Summary:
Provide support on implementation of new products, projects and system activities. The role is also responsible for coordinating service delivery activities as well as the activities of all third-party aggregators and solution providers across the business
Job Role
- Support in Product & Services development and implementation in line with Go-to-market strategy and collaboratively with the MFS Commercial team.
- Provide Timely and Quality reporting on work processes and system malfunctions
- Effectively coordinate the implementation of system upgrades and User Acceptance Testing
- Coordinate product and service activities of all MoMo third-party service providers and aggregators
- Monitor adherence to Service Level Agreements for all MoMo third party service providers.
- Coordinate periodic system testing for all functionalities and fees.
- Manage user account setup on the Mobile Money platform
- Perform regular monitoring of activities on the system to ensure that authorization levels and usage match job roles and functions permitted for each user
- Administer daily activities on all projects and ensure completion within required timeframe.
- Participate actively in business discussions and support the transition and implementation of new business and offerings into products and services
- Coordinate with support teams across all related divisions and functions to ensure that all the functional interests have been captured for all products.
Context:
- Dynamic and highly competitive telecommunication & ICT industry
- Highly regulated telecom and financial services environment
- High incidence of Fraud associated with business growth.
- Performance driven environment
- Developing sophisticated processes
- Diverse cultural environment
- Contract Employees management
Education
- Degree in Information Technology / Systems, Business Administration or other related qualifications
Experience
- Minimum of three years’ experience in Financial Services Industry
Professional/Technical competencies:
- System management / Administration
- Information system management,
- Microsoft word and Excel
- MS Project, MS Office Suite, Internet Applications, other software Applications
- Business risk management Strong analytical background.
Physical Skills/ Competencies:
- Adaptability and Flexibility
- Social Orientation
- Self-Control and Stress Tolerance
- Creative, takes initiative & Result Oriented
- Attention to details
- Ability to lead, take charge and offer opinions and direction
- Good natured and Cooperative attitude
- Customer Oriented
- Teamwork and cooperation
- Judgment and Decision Making
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