MTN Ghana Telecommunication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Division: Mobile Financial Services
Department: MFS Operations & Service Delivery
Location: Accra
Position: Manager, MFS Service Delivery
Level: MTN Level 3
Reports to: Senior Manager, MFS Operations & Service Delivery
Job Summary:
The purpose of the role is to manage service delivery across all MFS touch points and with all third-party partners and solution providers towards ensuring that service levels delivered to customers meet framework and standards defined by the business. The function also oversees the management of system / platform activities, product development, projects as well as other business support activities to ensure sustainable growth for the MoMo business.
Job Role
- Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.
- Support Product & Services development and implementation in line with Go-to-market strategy in collaboration with the commercial team.
- Design appropriate measures and strategies to align internal processes with service delivery to the customers
- Liaise with 3rd party developers and IS on system improvements and enhancements based on insights from customer experience and business needs
- Follow up on all issues relating to Service Delivery from all MoMo channels and audit reports
- Liaise with support teams across all related divisions and functions to ensure that all the functional interests have been captured for every product and service deployed
- Manage periodic tests of all system functionalities and fees to ensure that there are no revenue leakages
- Effectively manage the implementation of system upgrades and User Acceptance Testing
- Ensure successful launch of new features; Processes, Testing, Set-up, Configuration, Training, support
- Participate actively in business discussions and support the transition and implementation of new business ideas and offerings into products and services
- Administer daily activities for all projects and ensure completion within required timeframe
- Provide periodic performance and status reports on all projects
Context:
- Dynamic and highly competitive telecommunication & ICT industry
- Highly regulated telecom and financial services environment
- High incidence of Fraud associated with business growth.
- Performance driven environment
- Developing sophisticated processes
- Diverse cultural environment
- Contract Employees management
Education
- A Degree in Computer Science, Information Systems, Business Administration or other related qualifications
Experience
- 5 years relevant experience in Financial Services Industry with at least 3 years in a supervisory role.
Professional/Technical competencies:
- Business Risk Management
- Information systems management
- In-depth knowledge of Mobile Financial Industry
- System management / Administration
- Microsoft Office suite and other related software applications
Physical Skills/ Competencies:
- Adaptability and Flexibility
- Social Orientation
- Self-Control and Stress Tolerance
- Creative, takes initiative & Result Oriented
- Attention to details
- Ability to lead, take charge and offer opinions and direction
- Good natured and Cooperative attitude
- Customer Oriented
- Teamwork and cooperation
- Judgment and Decision Making
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Division: Mobile Financial Services
Department: MFS Operations & Service Delivery
Location: Accra
Position: Manager, MFS Service Delivery
Level: MTN Level 3
Reports to: Senior Manager, MFS Operations & Service Delivery
Job Summary:
The purpose of the role is to manage service delivery across all MFS touch points and with all third-party partners and solution providers towards ensuring that service levels delivered to customers meet framework and standards defined by the business. The function also oversees the management of system / platform activities, product development, projects as well as other business support activities to ensure sustainable growth for the MoMo business.
Job Role
- Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.
- Support Product & Services development and implementation in line with Go-to-market strategy in collaboration with the commercial team.
- Design appropriate measures and strategies to align internal processes with service delivery to the customers
- Liaise with 3rd party developers and IS on system improvements and enhancements based on insights from customer experience and business needs
- Follow up on all issues relating to Service Delivery from all MoMo channels and audit reports
- Liaise with support teams across all related divisions and functions to ensure that all the functional interests have been captured for every product and service deployed
- Manage periodic tests of all system functionalities and fees to ensure that there are no revenue leakages
- Effectively manage the implementation of system upgrades and User Acceptance Testing
- Ensure successful launch of new features; Processes, Testing, Set-up, Configuration, Training, support
- Participate actively in business discussions and support the transition and implementation of new business ideas and offerings into products and services
- Administer daily activities for all projects and ensure completion within required timeframe
- Provide periodic performance and status reports on all projects
Context:
- Dynamic and highly competitive telecommunication & ICT industry
- Highly regulated telecom and financial services environment
- High incidence of Fraud associated with business growth.
- Performance driven environment
- Developing sophisticated processes
- Diverse cultural environment
- Contract Employees management
Education
- A Degree in Computer Science, Information Systems, Business Administration or other related qualifications
Experience
- 5 years relevant experience in Financial Services Industry with at least 3 years in a supervisory role.
Professional/Technical competencies:
- Business Risk Management
- Information systems management
- In-depth knowledge of Mobile Financial Industry
- System management / Administration
- Microsoft Office suite and other related software applications
Physical Skills/ Competencies:
- Adaptability and Flexibility
- Social Orientation
- Self-Control and Stress Tolerance
- Creative, takes initiative & Result Oriented
- Attention to details
- Ability to lead, take charge and offer opinions and direction
- Good natured and Cooperative attitude
- Customer Oriented
- Teamwork and cooperation
- Judgment and Decision Making
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