Quist Blue Diamond Job Vacancy For Customer Service Representative
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1. Patiently scroll down and read the job description below.
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We are searching for a superstar customer service representative to join our young, fun, hardworking team!Review our job description to see if this is a good fit. JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs in Ghana. Please do not pay anybody a fee. Proceed with caution.
About Q Shop
Q-shop is a market place created by Quist Blue Diamond Ltd. The market place provides a transformative efficient distribution network that gives access to customers who need goods and services from local producers.
Quist Blue Diamond is a company that leverages on technology, engineering and data science to transform business models.
Responsibilities
- Manage incoming calls from customers and potential customers
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer accounts and file documents
- Engage customers in a very respectable and friendly manner
- Respond promptly to all customer needs
- Pass on any challenging/complex customer complaints to the appropriate teams and follow-up with the team for quick resolution
- Take feedback on customer experiences
- Manage all Q Shop social media pages, specifically Instagram, Facebook and LinkedIn
- Monitor engagements, trends and growth on all Q Shop social media accounts and share weekly reports on these
- Take initiatives to increase Q Shop’s engagement with customers online and offline
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Requirements
- Must possess an HND or degree in any relevant field
- Experience working with customer support
- Must be conversant with using social media platforms
- Excellent written and verbal communication skills
- Ability to remain professional and courteous with customers always
- Must demonstrate critical thinking skills
- Ability to take initiative and work under pressure
- Must be responsive and punctual in all your duties
HOW TO APPLY
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