Quist Blue Diamond Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are searching for a superstar customer service representative to join our young, fun, hardworking team!Review our job description to see if this is a good fit. JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs in Ghana. Please do not pay anybody a fee. Proceed with caution.
About Q Shop
Q-shop is a market place created by Quist Blue Diamond Ltd. The market place provides a transformative efficient distribution network that gives access to customers who need goods and services from local producers.
Quist Blue Diamond is a company that leverages on technology, engineering and data science to transform business models.
Responsibilities
- Manage incoming calls from customers and potential customers
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer accounts and file documents
- Engage customers in a very respectable and friendly manner
- Respond promptly to all customer needs
- Pass on any challenging/complex customer complaints to the appropriate teams and follow-up with the team for quick resolution
- Take feedback on customer experiences
- Manage all Q Shop social media pages, specifically Instagram, Facebook and LinkedIn
- Monitor engagements, trends and growth on all Q Shop social media accounts and share weekly reports on these
- Take initiatives to increase Q Shop’s engagement with customers online and offline
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Requirements
- Must possess an HND or degree in any relevant field
- Experience working with customer support
- Must be conversant with using social media platforms
- Excellent written and verbal communication skills
- Ability to remain professional and courteous with customers always
- Must demonstrate critical thinking skills
- Ability to take initiative and work under pressure
- Must be responsive and punctual in all your duties
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are searching for a superstar customer service representative to join our young, fun, hardworking team!Review our job description to see if this is a good fit. JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs in Ghana. Please do not pay anybody a fee. Proceed with caution.
About Q Shop
Q-shop is a market place created by Quist Blue Diamond Ltd. The market place provides a transformative efficient distribution network that gives access to customers who need goods and services from local producers.
Quist Blue Diamond is a company that leverages on technology, engineering and data science to transform business models.
Responsibilities
- Manage incoming calls from customers and potential customers
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer accounts and file documents
- Engage customers in a very respectable and friendly manner
- Respond promptly to all customer needs
- Pass on any challenging/complex customer complaints to the appropriate teams and follow-up with the team for quick resolution
- Take feedback on customer experiences
- Manage all Q Shop social media pages, specifically Instagram, Facebook and LinkedIn
- Monitor engagements, trends and growth on all Q Shop social media accounts and share weekly reports on these
- Take initiatives to increase Q Shop’s engagement with customers online and offline
Recommended For You:
-
13 Reasons Why Your CV Will Get Rejected By Recruiters
-
How To Write A Perfect CV
-
How To Answer Standard Job Interview Questions
-
How To Write The Perfect Cover Letter
Requirements
- Must possess an HND or degree in any relevant field
- Experience working with customer support
- Must be conversant with using social media platforms
- Excellent written and verbal communication skills
- Ability to remain professional and courteous with customers always
- Must demonstrate critical thinking skills
- Ability to take initiative and work under pressure
- Must be responsive and punctual in all your duties
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