Lexbert Multimedia Job Vacancy For Customer Service Executive

Lexbert Multimedia (LM) was established in the year 2007 and started its operations in the field of Advertising, Print, Graphic Design and Web Development.

Job Ad & Profile Description

Position : Customer Service Executive 

Job Functions

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Act as the company gatekeeper
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered