Job Vacancy For Restaurant Waitress / Waiter

A three star hotel located in Koforidua is looking for experienced staff to occupy the above position as a Restaurant Waitress / Waiter

Responsibilities

• Having good customer service skills to maintain a friendly environment and treating the customers professionally.
• To handle cash efficiently in the rush hours and should not keep the guests
• waiting for a long time for the settlement of their bills and take menu orders accurately.
• Handling invoices all the cash and credit card transactions efficientlyBalancing the register at the end of the day or shift
• Assist with waiter when the restaurant is busy
• Greeting the guests when they come in and assisting them in finding the right table
• Responsibility of taking the food check from the customers or the waiters
• Providing immaculate service to the guests
• Acknowledging the regular guests when they arrive in the restaurant
• Record refund returns and the daily cash on hand
• Calculate sales and crosscheck the cash counters amount against them
• Recording the sales and the cash amount at the end of the day or shift
• Generally to carry out directives and decisions of the senior management of the hotel and policies of the hotel as a whole.

Main Duties:

• Be proactive in counting money before a shift begins so that there is no miscalculation at the end of the shift.
• Greet and welcome customers entering the restaurant.
• Resolve different types of complaints from customers or address them to the Restaurant manager.
• Tabulate data regarding bills, total amounts, restaurant expenses in cash registers or record them in computers.
• Inform customers about modes of payment available at the restaurant. With variety of options to pay money; cash, check, credit card and debit card.
• Answer queries and questions of customers and inform about policies, rules of the Restaurant, etc.

Required Skills or Experience

• SSCE or relevant experience in a 2 -3 star hotel environment.
• 2 years’ experience as a waitress/waiter in similar position would be an advantage
• Ability to use Microsoft package efficiently