Standard Chartered Bank Job Vacancy For Digital Support Officer

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

1. Assist NTB clients to complete the onboarding journey through phone engagement

2. Be an ambassador for SCB’s digital products, promoting these to existing-to-bank (ETB) and new-to-bank (NTB) clients

3. Introduce SCB’s digital products to clients and assist with sign-ups

4. Direct clients to digital channels and assist with usage

Any other duties assigned by Head of Products and Segments and Head of Digital Drive;

a. Retail Banking digital promotion fulfillment

b. Action on fulfillment data shared by the digital analytics team

c. Campaign leads management

d. Client Care Centre support on digital

Our Ideal Candidate

1. University degree / Higher diploma

2. Digitally savvy and up-to-date with digital trends

3. Hands-on knowledge of SCB’s digital products and offerings

4. Strong client service orientation

5. Marketing drive

6. Strong interpersonal and communication skills

7. Excellent presentation skills