Job Vacancy For IT Help Desk Technician
IT Jobs In Ghana 2024Jobs In Accra 2024
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Job Description:
Typical responsibilities of the job include:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Qualification Required & Experience
• Diploma and Degree holders and other equivalent qualification
Salary: 1500
Location: Accra
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