Vodafone Ghana Job Vacancy For Experience Centre Agent
Customer Service Jobs In Ghana 2024Jobs In Ghana 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.
Key accountabilities and decision ownership
- Create an outstanding customer experience
- Ensure the attainment of high Quality standards within the Contact Centre
- Process Adherence
- Reporting
Key performance indicators
- Targets and KPIs
- Increased customer loyalty, satisfaction and return on investment
- Contact Centre standards
Core competencies, knowledge and experience
- Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
- Excellent communication skills
- Analytical Skills
- Previous Call Centre experience will be preferred
- Should be a customer service oriented individual
- Commercial awareness - an appreciation and interest in the mobile telecommunications industry
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.