Standard Chartered Bank Job Vacancy For Card Operations Team Leader

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Role Purpose

• Performance of card printing, stock level authorizations, reconciliation, MIS presentation.
• Exceptions monitoring, maintain a strong stakeholder engagement with external parties, Business, GBS and other Group Project teams to execute day-to-day processing in line with SLA.

The Role Responsibilities

• Ensure cards produced correspond with daily cards requested and any discrepancies should be investigated immediately and resolved.

• Client Service must be at it pick; issues relating to card production must be resolved in accordance to TAT to avoid any escalation.

• Ensure all processes are followed by GBS and all reconciliation open items are closed within agreed timelines and no over ageing items.

• Take personal responsibility for understanding the risk and compliance requirements and tabling dispensations or aligning controls.

• Ensure stakeholders are engaged always and required MIS reports are shared timely.

• Ensure vendors are engaged as per agreed timelines and all action points are closed timely.
• All incidents and complaints are closed within SLA or reasonable timelines.

• Demonstrate results of continuous improvement to the reconciliation process and tracking of issues within the unit.

• Provide at least 2 service improvement initiate to help improve the way we work by end of YoY.

• Engagement and documentation of evidence of stakeholders SRMs including third party in line with service standards with prompt feedback to stakeholders.

• Share update MIS and TAT reports to the efficient management of the cards shop (reorder level) and Stock levels to avoid shortages.

Our Ideal Candidate

• Degree holder
• 4 years Banking experience
• Analytical and good communication skills
• Stakeholder managements.
• Knowledgeable with excel and presentation skills
• Able to adapt and accept change
• Thorough knowledge of Card Operations processes
• Strong interpersonal and people management skills