AngloGold Ashanti Job Vacancy For Field Support Engineer

AngloGold Ashanti (Ghana) Limited is currently on a journey to redevelop the Obuasi Gold Mine into a modern, efficient and long-term profitable operation. The underground mining operation will be fully mechanized, designed to produce up to an average maximum of 5,000 t/day of ore mined.

We are seeking an experienced and self-motivated person to join our dedicated team as Field Support Engineer.

ROLE PURPOSE AND CONTEXT

• The Obuasi business unit requires a suitably qualified and experienced Field Engineer responsible for help desk and onsite service and support needs for all AGA users.
• This relates to all technology, including desktop applications, workstations, servers, printers, networks and telephones.

KEY ACCOUNTABILITIES:

• Provide first-level support by responding to the users request or reported incidents.
• Responsible for providing onsite support, which includes identifying the faults related to hardware, software, configuration, networking, telecom, etc.
• Perform installation functions that include security installation e.g. Antivirus and patches.
• Records all the related departmental and field activities that have been carried out in the service desk system.
• Properly escalate unresolved issues to appropriate internal teams.
• Assist in the reviews of the technical issues.
• Participate in various projects, and ensure that all the departmental goals have been met or exceeded by maintaining high levels of customer satisfaction.
• Maintain jovial relationships with users.

Qualification Required & Experience

• Bachelor's degree in Computer Science/Computer Engineering/Information Technology or equivalent field.

Experience

• Two (2) years’ experience OR Three (3) to Six (6) years of related experience/Training and or a combination of education and experience.

Technical Competencies

• Ability to install and configure wireless devices and telephony systems is a plus.
• Knowledge in the use of SAP ERP system is a plus.
• Ability to drive a vehicle with a valid driver license is a plus.
• Willingness to work afterhours, weekends and holidays.

Leadership Competencies

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to communicate effectively, (written and verbally) with peers, management and contractors.

Location: Ghana