Personal Assistant - MTN Ghana

Job summary

Provide the Chief Customer Experience Officer with administrative and general support by ensuring effective and efficient management and co-ordination of the workflow within and from the CCEO’s office for the smooth running of the Customer Relations Division.

Context:

• Evolving Digital Telecommunication business and business models.
• Multiregulated environment.
• Increasing demand for digital experiences and data-driven decisions to keep up with customers.
• A shift from share of market to share of life.
• Evolving business models and partnership management.
• Brand Reputation
• Increasing traditional and non-traditional competitors complimented by growing price wars.

Key Tasks:

• Coordinate meeting requests, customer engagements, stakeholder interactions, and correspondence on behalf of the CCEO.
• Coordinate the CCEO's calendar, appointments, meetings, travel arrangements, and daily schedule to ensure effective prioritization and optimal use of executive time.
• Prepare daily briefs, executive summaries, meeting packs, briefing notes, presentations, and other materials required for decision-making and customer experience leadership engagements.
• Coordinate and manage correspondence, including emails, memos, reports, and confidential communications, ensuring timely and professional responses.
• Coordinate the preparation, review, and submission of Board, Board Subcommittee, Executive Committee (ExCo), Customer Governance Forums, and other leadership meeting deliverables.
• Prepare meeting agendas, minutes, action logs, and follow-up reports, and track the implementation of agreed actions arising from customer relations, governance, and leadership meetings.
• Serve as the primary liaison between the CCEO's Office and internal and external stakeholders, fostering effective communication and collaboration.
• Build and maintain strong professional relationships with executives, senior leaders, business partners, regulatory bodies, customer partners, and key stakeholders across the organization.
• Draft, proofread, edit, and coordinate reports, presentations, speeches, communication materials, and executive correspondence.
• Prepare and coordinate weekly, monthly, quarterly, and annual Customer Relations reports, dashboards, customer experience insights, and executive updates.
• Monitor departmental projects, customer experience initiatives, service improvement programs, key milestones, risks, and deadlines, providing progress updates and escalating issues where required.
• Support the implementation, monitoring, and reporting of strategic, governance, risk, compliance, customer service, and customer experience initiatives within the Customer Relations Division.
• Assist with budgeting, procurement activities, expenditure monitoring, and related administrative processes within the division.
• Supervise office logistics, resource planning, and administrative coordination to ensure the efficient operation of the CCEO's Office.
• Manage sensitive and confidential customer, business, and organizational information with the highest level of integrity, discretion, and professionalism.

Job Requirements

Education:

• A First Degree in Social Science, Psychology, Management or a related field of study.

Experience:

• 3 years of relevant experience as a PA to a C-Suite role

Professional/Technical competencies:

• Advanced Microsoft Office skills (including Microsoft Power suits and Co-pilot)
• Advanced Communication & Correspondence Management
• Knowledge of Meeting & Event Coordination Tools
• Data & Information Management
• Travel & Logistics Management
• Executive Support Systems & related tools
• Presentation & Document Preparation
• Reporting and Business writing
• Stakeholder Management
• Project Management
• Knowledge of standard office practices and procedures
• Excellent typing and computer literate

General working conditions

• Anywhere/Anytime work/ Ability to manage self/Personal accountability.

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