Front Desk Customer Service & Accounting Officer - Namoako Company Limited

Namoako Company Limited is seeking a dynamic, multi-talented Front Desk Customer Service & Accounting Officer to serve as the face and operational anchor of our commercial bakery subsidiary in Obuasi.

This hybrid role goes beyond basic front-desk reception. We are looking for an organized professional who bridges client relations, secretarial office management, and daily financial reconciliation. You will welcome walk-in customers, manage corporate B2B bread orders and delivery logistics, run front-desk secretarial tasks, and keep cash/credit records accurate.

KEY RESPONSIBILITIES

1. Front Desk & Customer Relationship Management

• Customer Engagement: Welcome walk-in clients, distributors, and retail vendors with warmth, professionalism, and high product knowledge.

• Order Management: Process daily wholesale and retail bread orders, coordinate dispatch schedules with delivery drivers, and manage customer inquiries or feedback.

• Brand Ambassadorship: Maintain an immaculate, welcoming, and organized front-desk environment that reflects the hygienic and professional standards of Namoako Company Limited.

2. Secretarial & Office Administration

• Administrative Support: Manage front-desk correspondence, phone calls, official emails, and filing systems for the bakery management team.

• Record Keeping: Draft daily operational logs, record visitor entries, and track incoming/outgoing office documentation.

• Cross-Functional Coordination: Serve as the central communication line between production staff, delivery drivers, and the central corporate finance team.

3. Financial Reconciliation & Bookkeeping

• Point-of-Sale (POS) & Cash Handling: Receive daily cash, mobile money (MoMo), and bank transfers from retail and wholesale bread sales; issue accurate receipts and invoices.

• Daily Reconciliation: Balance cash drawers, reconcile daily sales against physical inventory dispatched, and investigate/report any discrepancies immediately.

• Account Records & Invoicing: Maintain up-to-date customer ledgers for credit buyers/distributors, follow up on outstanding receivables, and ensure timely debt recovery.

• Financial Reporting: Prepare daily, weekly, and monthly front-office sales reports, cash collection summaries, and expenditure logs for executive review.

• Compliance: Ensure strict adherence to corporate financial documentation standards, audit trails, and cash-handling policies.

CANDIDATE REQUIREMENTS

Education & Experience

• Education: HND, Diploma, or bachelor’s degree in accounting, Finance, Secretarial Studies, Business Administration, or a closely related field.

• Experience: Minimum of 2–3 years of hands-on experience in customer service, front-desk administration, bookkeeping, or cashiering—preferably within the FMCG, retail, or food manufacturing sectors.

Technical & Professional Skills

• Accounting Proficiency: Strong foundation in basic bookkeeping, sales reconciliation, invoice generation, and double-entry principles.

• Computer Literacy: Advanced proficiency in Microsoft Excel (data entry, spreadsheets, basic formulas) and familiarity with accounting/POS software or inventory management systems.

• Secretarial Skills: Fast and accurate typing, excellent business writing capabilities, and structured office organization skills.

• Communication: Exceptional verbal and written communication skills in English and Twi (ability to negotiate calmly and resolve customer issues effectively).

Personal Attributes

• High level of integrity, honesty, and transparency in handling cash.

• Sharp attention to detail and zero tolerance for unverified numbers or unaccounted inventory.

• Ability to multitask under pressure during peak production and delivery hours.

WHAT WE OFFER

• Competitive salary package commensurate with experience and qualifications.

• Direct career exposure within a growing multi-sector Ghanaian conglomerate.

• A collaborative, respectful, and safety-conscious work culture.

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