Key Account Manager: TV - Jumia Group

The Key Account Manager (KAM) for Appliance & TV is a strategic commercial role dedicated to driving the growth, revenue, and market share of Jumia’s home appliances and television portfolio (including major domestic appliances, small kitchen electronics, and smart TVs). Acting as the primary commercial link, this role is responsible for managing high-value relationships with top global consumer electronics brands, regional distributors, and local appliance vendors.

By analyzing consumer electronics market trends and securing competitive pricing, exclusive range launches, and stock availability, the KAM ensures that Jumia remains the preferred destination for home appliance and TV shoppers.

What you will be doing

• Vendor & Account Management: Manage key accounts, top brands, and distributors within the Appliance & TV category to build strong, long-lasting commercial partnerships.

• Commercial Growth: Develop and implement category-specific commercial strategies to scale sales volume, maximize revenue, and grow Jumia's appliance and TV market share.

• Campaign Execution: Collaborate with sales and marketing teams to create and execute high-impact promotional campaigns (e.g., Tech Week, Black Friday, Home Makeover sales) tailored to home electronics consumers.

• Market Analysis: Analyze sales data, stock turn, and consumer electronics market trends to identify growth opportunities, gap assortments, and competitive pricing strategies.

• Performance Tracking: Monitor and report on core category metrics, including GMV, stock health/inventory levels, and vendor operational fulfillment.

• Commercial Negotiations: Lead commercial negotiations to secure exclusive product launches, best-in-market pricing, and optimal margin contributions from appliance and TV vendors.

• Vendor Support: Provide proactive business support to key partners, resolving operational bottlenecks and tracking their growth on the platform.

• Industry Expertise: Stay deeply updated on global and local consumer electronics trends, display technologies (e.g., OLED, QLED, Smart OS), energy-efficiency standards, competitor positioning, and shifting consumer home preferences.

• Cross-Functional Alignment: Work closely with operations, logistics, and content teams to ensure seamless inbound scheduling for heavy and bulky goods, stock availability, and high-quality product listings.

What we are looking for

• Education: Bachelor's degree in Business Administration, Marketing, Economics, or a related field.

• Professional Experience: Minimum 2 years of proven commercial or account management experience, ideally within the e-commerce, consumer electronics, or home appliance retail industries.

• Category Expertise: A strong understanding of the Appliance & TV category, including deep knowledge of home electronics specifications, major vs. small domestic appliances, display tech, and brand positioning.

• Commercial & Negotiation Skills: Sharp commercial acumen with excellent negotiation, communication, and relationship-building skills to secure premium deals with major appliance and TV brands.

• Analytical Capabilities: Strong problem-solving and analytical skills, with proficiency in Excel and data tools to monitor inventory health, sales targets, and market trends.

• Strategic & Results-Driven: Ability to think strategically and execute actionable commercial plans that consistently drive category GMV and growth.

• Agility & Drive: A proactive, self-motivated approach with the ability to thrive, prioritize, and multi-task within a fast-paced, entrepreneurial environment.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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