MTN IT Jobs in Accra
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Job Summary:
Ensure MTN Ghana’s Core systems daily operational and maintenance activities are handled to the highest standards to guarantee customer satisfaction and support business growth.
Job Context
- Technology and Platform business
- Multi-regulation and multifaceted stakeholder management
- Public Listed Organization
- Environmental, Social and Governance prioritized
- Innovation Driven Industry
- Global technology trends and advancements
- Global & MTN Group approved IT Standards and Practices
- Diverse cultural environment
- Regionalization structure implication
- Performance driven environment
- Agile way of working
- Partnership
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Job Role
- Accountable for developing and implementing processes and procedures to integrate new nodes, links and services in the Core network of MTN Ghana
- Responsible for the implementation of all core systems, change requests, testing and reviewing performance before and after every change completion.
- Responsible for ensuring all Core systems (AMF/MME, SMF/UPF, UPCF, vMSE/AAA, UDM/HSS/HLR, SVC/MSC, GMSC, STP/DRA, etc.) health checks are done daily and weekly reports shared accordingly
- Responsible for the review of all Core systems’ statistical performance daily with reports shared accordingly
- Responsible for supporting local teams & providing guidance on troubleshooting of general & specific network faults
- Management and coordination of the activities and performance for all 3rd party vendors delivering specific core services for MTN Ghana such as GTP, SS7 and SMS firewall
- Responsible for building the necessary communication requirements among different departments: IN, Billing, NSS, Planning & IS teams.
- Responsible for handling all UAT/PAT testing with project implementors and/or other departments during project acceptance
- Ensure all UAT/PAT issues are resolved and documented
- Responsible for the resolution of all vulnerabilities on the Core systems
- Provide other departments with technical core systems information upon request.
- Responsible for the scheduling of Disaster Recovery Plan activities and documentation thereof in line with MTN Ghana’s business continuity plan.
- Responsible for the coordination of vendor service requests per the agreed SLAs
- Audit of core systems configurations to ensure homogeneity in pooled systems.
- Promote the use of intelligent tools for Core network service analytics to enhance operational excellence
- Support the Network Group departments and other divisions in engaging with the National Communication Authority in relation to mobile communication services and regulations
- Support the management and maintenance of Core systems hardware/servers deployed in the switch centers
- Support internal and external audit engagements pertaining to core network systems
- Ensure all core systems backups are up to date in compliance with BCP guidelines
- Support the management of the network tools such the customer experiences management platform
- Communicate technical findings, risks, and recommendations clearly to both technical and non-technical stakeholders
- Any other roles as assigned by the line manager in relation to the job role
Qualification Required & Experience
- Minimum of a Bachelor’s degree in Telecom Engineering, Electrical and Electronic Engineering or related field
- A professional certification in a related field is an added advantage
Experience
- Minimum of 3 years’ hands on experience with Core systems (Data and Voice Systems) in a Telecoms environment
- Systems deployment, performance and capacity handling
- Customer management
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Knowledge
- Good knowledge in network system technologies: GSM, WCDMA, LTE (2G, 3G, 4G) and IMS technologies.
- Network Operations & Network quality management
- Good knowledge in Core networks architecture, topology, traffic routing, protocols and Interfaces.
- Adequate knowledge of Vendor management in a managed service
- Data analytics for statistical review of systems and services
- Ability to analyze and report for systems reconciliation such as traffic analysis and rerouting planning based on actual network traffic and vendor's reports including Voice and Signalling
- Good record keeping of technical details on core systems
- Competence in network virtualization and cloud systems management
Must live the MTN Values of
- Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS
Must exhibit the MTN Vital Behaviors of
- Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Location: Accra
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