Firmus Advisory Customer Service Jobs in Accra
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We, Firmus Advisory, are seeking a dedicated and organized Client Service Executive with a multilingual background (ability to speak, write and express him/herself in French or any international language aside English) to join our team. You will be the first point of contact, providing top-notch service and support to our clients.
KEY RESPONSIBILITIES
- Serve as the first point of contact for the company. Welcome and assist visitors/clients in a friendly and professional manner.
- Responsible for managing the front desk and ensuring a positive experience for all clients and visitors.
- Build strong relationships with clients: maintain a positive and professional attitude to all clients/visitors, ensuring a high level of trust and client satisfaction.
- Work closely with the various departments/teams to ensure a seamless client experience and facilitate effective communication.
- Stay updated on our service offerings by participating in team meetings and training sessions to enhance service delivery and personal skills.
- Assist clients in navigating our services, providing accurate and timely information, and guiding them through the process.
- Identify and pursue new business opportunities. (Using LinkedIn and other media to reach out to potential clients.
- Assist in generating leads and following up on prospects.
- Support the preparation of proposals, presentations, and client communications.
- Conduct basic market research and competitor analysis.
- Promote company services to walk-in clients and external contacts.
- Provide administrative and clerical support such as;
- Document preparation, data entry, and filing.
- Answer and direct phone calls to designated officers in a timely and professional manner.
- Manage incoming and outgoing correspondence.
- Receive documents and parcels coming into the organization.
- Maintain a comprehensive record of client interactions, transactions, enquiries and resolutions.
- Escalate and unresolved issues to appropriate teams/supervisors for further investigation and resolution.
- Prepare and present reports on customer feedback and service metrics to management.
- Any other task assigned.
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QUALIFICATION
- Bachelor’s degree in any field.
- At least 1 year of experience in a receptionist or customer service role.
REQUIREMENTS/SKILLS
- Language skill: multilingual (ability to speak one international language aside English is a Plus: French or any other)
- Good customer service skills
- Excellent written and verbal communication
- Team player
- Strong organizational skills
- Problem-solving skills
- Attention to details
- Friendly and professional demeanor
- Multitasking ability
- Empathetic
- Integrity
- Basic knowledge in Microsoft Office Suite
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