Cummins Engineering Jobs in Accra
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We are looking for a talented Engine Field Service Technician – Level III to join our team specializing in Service for our Service Operations Department in Accra, Ghana.
In this role, you will make an impact in the following ways:
- Deliver high?quality diagnostics, repairs, overhauls, and rebuilds across multiple engine products with minimal supervision, ensuring reliable outcomes for customers.
- Build and maintain strong customer relationships by providing prompt, efficient, and professional service that consistently meets customer needs.
- Apply specialized tools, documented procedures, and company policies to accurately diagnose and resolve complex technical issues at customer sites.
- Perform preventative maintenance in line with established schedules and standards to improve engine performance, reliability, and longevity.
- Escalate unresolved or complex issues appropriately to product specialists or leadership to ensure timely and effective resolution.
- Coach, guide, and share technical knowledge with technicians and apprentices, supporting skill development and high service standards.
- Identify additional service or sales opportunities during customer interactions, contributing to business growth and customer value.
- Ensure full compliance with Health, Safety, and Environmental policies while maintaining accurate documentation, well?kept tools, and a safe, professional work environment.
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RESPONSIBILITIES
To be successful in this role, you will need the following:
- Advanced technical expertise to independently diagnose, escalate, and resolve complex, high?risk engine issues across borders, including in remote or time?critical environments.
- Strong technical leadership capability to mentor and guide technicians, enforce technical and safety standards, and drive consistent, high?quality repairs across customer and dealer sites.
- Confidence and professionalism to act as the technical authority during critical customer engagements, including major breakdowns, commissioning, warranty discussions, and OEM coordination.
- Proven ability to repair and maintain mechanical and electrical systems by following documented guidelines, using specialized tools efficiently, minimizing cost of ownership, and restoring equipment to pre?failure condition.
QUALIFICATIONS
Education/ Experience:
- Apprentice?trained Engine Technician qualification (preferred).
- Technician level 1, 2 or 3, Engineering Degree or Diploma.
- Vocational diploma from a relevant technical institution.
- Locally valid driving permit.
- Significant hands?on experience in heavy?duty field service operations, preferably within mining, power generation, or industrial environments.
- Proven ability to work autonomously in remote, cross?border, or high?pressure operational settings while maintaining Cummins safety, quality, and service standards.
- Strong communication skills to clearly explain complex technical issues and solutions to customers, dealer personnel, and internal Cummins stakeholders.
- Ability to communicate in French to support technical discussions in francophone markets (advantageous but not mandatory).
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