Receptionist - Zonda Tec Ghana Limited

Zonda Tec Ghana Limited is a leading player in Ghana’s automotive industry, dedicated to providing top-tier vehicle sales, servicing, and genuine spare parts to our esteemed clients. We pride ourselves on innovation, integrity, and exceptional customer service.

Reports To: Branch Manager

We are looking for a polished and professional Receptionist to be the face of our company and manage our front desk operations.

Job Summary

The Receptionist is responsible for managing the front desk and reception area of Zonda Tec Ghana Limited. You will be the first point of contact for clients, visitors, and staff, setting the tone for the company’s customer experience. You will handle inquiries, manage administrative tasks, and ensure the smooth running of the office entrance.

Key Responsibilities

1. Front Desk Management & Customer Service

• Greet and welcome clients, visitors, and staff with a warm, professional, and friendly demeanor.
• Manage the reception area, ensuring it is clean, tidy, and presentable at all times.
• Answer, screen, and forward incoming phone calls (both landline and mobile) in a polite and professional manner.
• Respond to general inquiries via phone, email, and in-person regarding company services (sales, servicing, parts).
• Notify appropriate staff members of visitor arrivals.

2. Administrative Support

• Manage the appointment scheduling system for service advisors and sales executives.
• Receive and sort daily mail, packages, and courier deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (issuing visitor badges, etc.).
• Assist with basic clerical duties such as photocopying, scanning, and filing documents.
• Monitor and maintain office supplies at the reception (e.g., stationery, brochures) and alert the admin team when replenishment is needed.

3. Automobile-Specific Duties

• Direct walk-in customers to the appropriate department (Sales, Service Department, or Spare Parts).
• Take initial details from customers bringing in vehicles for service and log them into the system under the guidance of the Service Advisor.
• Provide basic information about Zonda Tec’s vehicle models and services to potential customers while they wait.

4. Communication & Coordination

• Relay accurate messages to staff members promptly.
• Liaise with the security team regarding parking and visitor access.
• Assist in coordinating company events or meetings held at the office.

Required Skills or Experience

Qualifications & Requirements

• Education: Diploma/Degree in Secretarial Administration, Business Administration, or a related field.
• Experience: At least 4 years of proven experience as a receptionist, front desk officer, or in a customer service role (experience in an automotive or showroom environment is a plus but not mandatory).

Skills & Competencies

• Professional Appearance: Must be well-groomed and presentable at all times.
• Communication: Excellent verbal and written communication skills in English. Proficiency in a local language (e.g., Twi, Ga, Ewe, Hausa) is a strong advantage.
• Tech Savvy: Basic computer skills (Microsoft Office Suite: Word, Excel, Outlook). Experience with a CRM system is a plus.
• Customer Focus: A genuine passion for helping people and resolving inquiries.
• Organization: Strong multitasking abilities and attention to detail.
• Punctuality: Reliable with a strong sense of time management.
• Attitude: Friendly, calm under pressure, and a team player.

Key Performance Indicators (KPIs)

• Professional and welcoming demeanor observed by management and clients.
• Zero complaints regarding phone etiquette or customer handling.
• Accurate and timely message relay.
• Maintained cleanliness of the reception area.
• Efficient management of the appointment calendar.

Location: Spintex Branch

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