Scania Group Engineering Jobs in Tema
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Role Summary
The main responsibility of the Technician is to perform high quality maintenance and repairs on Scania products. Satisfied customers, on time delivery and safety at work is achieved by following defined processes, standards and guidelines. The Technician contributes to customer satisfaction, Scania’s profitability and safety on our roads.
Job Responsibilities
Equipment Maintenance and Repair
- Carry out maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
Resolving Customer Issues
- Respond to basic customer issues, such as returns, and escalate issues appropriately.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Product/Service Information
- Provide basic product/service information and respond to basic customer questions about the product/service.
Work Scheduling and Allocation
- Organize own work schedule each day in line with changing priorities.
Health, Safety, and Environment
- Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
Product Demos
- Use a predefined script to demonstrate the most basic features/attributes of the product/service.
Personal Capability Building
- Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
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Skills & Competencies
- Clear understanding of repair and maintenance concepts.
- Troubleshooting Capabilities.
- Ability to use instructions and documentation, especially the use of software and information technology to accomplish work.
- Up-to-date understanding of the heavy vehicle industry, products and services.
- Safety, Health & Environment - Demonstrate a clear understanding for the importance of safety and health policies, procedures and regulations in daily work.
Personal Competencies
- Good communication skills - listening and communicating openly, honestly and respectfully.
- Customer Focus - providing service excellence to internal and external customers.
- Teamwork - Working collaboratively with others to achieve organizational goals.
- Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Safety, Health & Environment (SHE) - Demonstrate a clear understanding for the importance of SHE in daily work. Create and safeguard a healthy, safe and sustainable work environment.
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