BCM Coordinator - Ecobank Ghana

The Affiliate BCM Coordinator’s responsibility is to proactively identify potential risks and disruptions to organizational operations and implement effective strategies to mitigate their impact. He is tasked with ensuring the continuity of essential functions during and after a crisis, safeguarding the company’s reputation, financial stability, and operational resilience by minimizing downtime.

Key Responsibilities

• Lead and maintain the BCM framework in alignment with ISO 22301 standards, ensuring ongoing compliance through regular assessments and audits.
• Business Impact Analysis (BIA): Conduct thorough assessments to evaluate the potential impact of disruptions on key business functions, prioritizing critical operations to ensure business continuity.
• Risk Identification and Mitigation: Proactively identify potential risks to business operations, including third party/vendor resilience through risk evaluation of critical service providers, and develop strategies to mitigate the risks.
• Business Continuity Plan: Develop, execute and evaluate Business Continuity Plan (BCP) tests and call tree drills, to help with mitigating risk to the business, ensuring the affiliate is able to provide services and support the customers in a crisis or disaster scenario.
• Crisis Management: Manage crisis situations, coordinating updates with the local and Group Crisis Management Teams (CMT) to ensure an effective response and recovery strategy during disruptions, with the objective of minimizing financial loss to the organization.
• BCM Awareness and Training: Coordinate BCM awareness and training sessions for the CMT and end users, preparing key personnel for business continuity events.
• Monitoring and Continuous Improvement: Track and report BCM metrics, audit findings, compliance gaps, and corrective actions, while continuously improving the framework based on industry trends, lessons learned, and regulatory changes.
• Policy and Documentation Management: Develop, update, and manage BCM policies, procedures, and documentation to support resilience and ensure effective risk mitigation.
• Provide Corporate Security Unit, the Investigations Team and HR Department with systems support in running the Head Office Building and the branches.
• Vendor Management; Bank-wide Quarterly Preventive Maintenance Exercise of the Access Control System. Provide quarterly maintenance report.
• Vendor Management; Bank-wide Quarterly Preventive Maintenance Exercise of CCTV equipment. Provide quarterly maintenance report.
• Ensure 90% of complaints (CCTV, Access Control) from branches are attended to within 48 hours for Accra and 36 hours outside Accra
• Completion of quarterly Risk and Control Self-Assessment (RCSA) performed on the accelerate GRC platform for the department.

Key Performance Indicators

These KPIs ensure alignment between business continuity strategies and overall organizational goals, making improvements in crisis management, regulatory compliance, and operational resilience while fostering a strong security culture across all business units.

• Ensure 100% of business units have up-to-date Business Impact Analysis (BIA) reports by the end of Q2 and document identified risks.
• Achieve 100% of crisis response and recovery actions for defined critical services within 2 hours of crisis detection, minimizing financial impact and reputation loss
• Achieve a 100% success rate in annual BCP tests and call tree drills and complete reports on outcome and findings.
• Maintain 100% compliance with ISO 22301 standards and update all internal BCM policies.
• Ensure 100% of key personnel and CMT members complete BCM training annually.
• Achieve 80% remediation of audit findings within the required timeline.
• Complete 100% of vendor resilience assessments for critical service providers.
• Achieve 100% accuracy and timeliness in Business Continuity Management (BCM) metric reporting, with all reports delivered within 5 business days of request.

Education & Experience

• Education: Bachelor’s degree in business administration, Risk Management, Information Security, or a related field. A master’s degree is an added advantage.
• Certifications: Certified Business Continuity Professional (CBCP), ISO 22301 Lead Implementer, or any relevant BCM certification is preferred.
• Experience: Minimum of 5 years of experience in Business Continuity Management, Risk Management, or Crisis Management, preferably in the financial sector.
• Technical Skills: Knowledge of ISO 22301 standards, risk assessment methodologies, and BCM best practices. Proficiency in BCM tools and software is an advantage.

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