Old Mutual Sales / Marketing Jobs in Accra
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Job Summary
Responsible for developing and driving the strategy, sales performance, and customer experience for the Affluent segment within the insurance company. This includes leading the design and distribution of life insurance, investment linked products, retirement plans, and wealth protection solutions targeted at high income individuals. The role ensures growth of the affluent portfolio, expansion of distribution channels, and delivery of a premium advisory experience.
Responsibilities
Duties and Responsibilities
Strategic Leadership
- Develop and implement the Affluent segment strategy aligned with the company’s overall retail and wealth business objectives.
- Identify market trends, customer insights, and competitive opportunities to strengthen the segment’s positioning.
- Lead product and value proposition development for affluent customers (life, health, investment-linked, annuities, and wealth protection solutions).
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
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Sales & Distribution Management
- Drive acquisition, retention, and portfolio growth through Client Relationship Managers, Personal Finance
- Set sales targets and monitor performance across distribution teams focused on affluent clients.
- Strengthen productivity and capability of Client Relationship Managers
Customer Experience & Relationship Management
- Ensure delivery of an exceptional, personalized advisory experience across all touchpoints.
- Establish service standards, client onboarding processes, and service recovery frameworks.
- Champion digital innovation and tools that enhance wealth advisory and policy management for affluent clients.
Performance Management
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts.
Skills
Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
- Interpersonal Savvy
Education
- Bachelors Degree (B)
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