MTN Human Resource Management Jobs in Accra
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Job Summary:
To provide strategic and operational leadership for HR Operations by ensuring the effective execution, governance, and continuous improvement of end-to-end HR operational processes, systems, and services, enabling a consistent, compliant, and efficient employee experience across the organization
Job Context:
- Telecommunications, Technology and Platform business.
- Environmental, social and governance focus.
- Partnerships at the core of business practices.
- Multi resourcing options, matrix, projectized, subsidiary and evolving new ways of working.
- Multiregulation and multifaceted stakeholder management
- Public Listed Organization
- Localization a key objective for business and government
- Evolving technology at the core of delivery
- Multinational environment – HR Group best practices
- Regionalized structure
- Unionized environment
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Key Tasks:
HR Operations Strategy & Service Delivery
- Develop and implement an enterprise-wide HR Operations strategy aligned to business and people priorities.
- Oversee end-to-end HR operational service delivery across the employee lifecycle (hire to exit).
- Lead organizational and system transformation initiatives, ensuring smooth operational change management.
- Champion a service-oriented HR model balancing efficiency, compliance, and employee experience.
- Act as a trusted advisor to senior leaders, enabling seamless collaboration with HR Business Partners and Centers of Expertise
HR Process Excellence
- Design, standardize, and continuously improve HR operational processes, workflows, and SOPs.
- Implement automation, digitization, and self-service solutions to enhance scalability and efficiency.
- Establish governance controls and quality assurance mechanisms to ensure compliance and service consistency.
- Drive measurable improvements in turnaround times, error reduction, and employee satisfaction.
- Develop and implement HR operations policies to provide governance and compliance structures for employees
HR Systems, Data & Analytics
- Provide leadership oversight for HR systems usage, data integrity, and operational reporting.
- Partner with IT and vendors to optimize HRIS functionality, automation, and system integrations.
- Ensure accuracy, integrity, and security of employee data across all HR platforms.
- Develop dashboards and metrics to monitor HR Operations performance and support data-driven decision-making.
- Leverage data insights to proactively identify operational risks and improvement opportunities.
Payroll, Reward Operations & Second-Line Assurance
- Provide second-line assurance over payroll processes, reviews, and controls.
- Act as escalation point for complex payroll and reward operational issues.
- Validate salary proposals and employment offers to ensure equity and compliance.
Employee Relations & Operational Case Management
- Oversee operational handling of employee relations cases in line with labour laws and company policies.
- Provide operational support to line managers on disciplinary, grievance, and attendance matters.
- Partner with Legal and Employee Experience teams on union-related and collective matters where required.
- Ensure documentation, records, and case outcomes meet governance and audit standards.
Compliance, Risk & Governance
- Ensure HR Operations complies with labour laws, internal policies, and MTN Group standards.
- Maintain audit readiness and regulatory compliance across all HR processes.
- Identify, assess, and mitigate HR operational risks with robust controls.
- Maintain accurate records, controls, and compliance documentation.
- Stay abreast of regulatory changes and recommend operational adjustments as required.
Stakeholder and Vendor Management
- Partner closely with HR Business Partners to support business needs through strong operational delivery.
- Collaborate with Centres of Expertise to enable effective programme execution.
- Partner cross-functionally with Finance, IT, Legal, Procurement, and Internal Audit.
- Act as a trusted operational advisor to senior leaders and line managers.
- Manage operational change impacts during organizational or system transformations.
- Manage external HR service providers, including vendor selection, contracting, and SLA monitoring.
- Drive cost optimization while maintaining service quality and compliance.
- Ensure vendors comply with contractual, legal, and data protection requirements.
People Leadership & Capability Development
- Lead performance management and goal setting for HR Operations teams.
- Build operational capability through coaching, training, and structured development plans.
- Ensure succession planning, resourcing, and knowledge transfer within HR Operations.
- Foster a culture of accountability, service excellence, and continuous improvement.
Operational Excellence
- Deliver HR services with consistency, accuracy, and efficiency.
- Manage HR Operations budgets, forecasts, and cost optimization initiatives.
- Champion digital tools, automation, and self-service solutions to enhance employee experience.
- Uphold confidentiality, data protection, and ethical handling of employee information
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Job Requirements
Education
- A University Degree in Human Resource, Business Administration, Psychology or related field.
- A postgraduate qualification or relevant certification (e.g., SHRM-CP, SPHR, CIPD etc.) is a plus
Experience
- Proven experience as an HR leader with a track record of successfully managing HR Operations (End to end per tasks identified in job profile) and driving strategic HR initiatives.
- Strong knowledge of HR best practices, labour laws and regulations.
- Excellent leadership and communication skills with the ability to build and maintain effective relationships at all levels of the organization.
- Demonstrated problem solving and decision-making abilities in complex HR situations.
- Ability to work in a fast paced and dynamic environment, adapting to changing priorities and business needs.
Professional/Technical competencies
- Labour Act and relevant regulations
- HR operational policies and procedures
- Tech savviness (HRIS, Pay roll and HR analytics tools and systems)
- Payroll governance and PAYE principles
- Budgeting and financial controls
- Business Process reengineering and improvement
- ISO standards
- Data analysis and reporting
- Employee relations and conflict resolutions
- Adoptability and Change management
- Stakeholder Management
Must live the MTN Values of:
- Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS
Must exhibit the MTN Vital Behaviors of:
- Complete Candor, Complete Accountability, Active Collaboration & Get it done.
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