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About you
You are a customer-focused Support Engineer who enjoys solving problems and helping people get the best out of technology. You stay calm under pressure, communicate clearly, and take pride in providing a reliable and professional support experience, even during live events or time-critical situations.
You are comfortable working across both customer-facing support and internal IT support, and you understand the importance of good documentation, clear escalation, and teamwork. You enjoy learning new systems and tools, and you are motivated by continuous improvement — whether that’s improving a process, preventing a recurring issue, or helping a teammate.
You work well as part of a distributed team, are proactive in raising risks or issues early, and understand the importance of following agreed processes while also contributing ideas to make them better.
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✅ Junior Developer: National Service Personnel - Integra Limited