Claims Officer - Prudential PLC


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Prudential PLC Insurance Jobs in Ghana


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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsiblities

  • Review claim notifications, supporting documents, and policy contracts.
  • Conduct investigations
  • Liaise with medical providers, hospitals, and funeral homes.
  • Make recommendations or decisions on claim approvals, declines, or partial payments.
  • Communicate claim requirements, decisions, and timelines clearly to claimants and beneficiaries.
  • Provide updates to intermediaries, agents, and internal teams.
  • Handle claim-related complaints and escalate unresolved issues.
  • Ensure claims are processed in accordance with policy terms, company guidelines, and regulatory laws.
  • Maintain accurate claim records and audit trails.
  • Meet internal turnaround times (TATs) and service-level standards.
  • Identify process gaps and propose improvements for efficiency and fraud prevention.
  • Support data accuracy, claims analytics, and management reporting.
  • Detect red flags for fraud and collaborate with internal fraud or legal teams.
  • Ensure claims decisions mitigate financial, legal, and reputational risks.


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