Local IT Officer - Project HOPE

Project HOPE is an international NGO with employees and volunteers working around the globe to address the world’s most pressing health challenges. Over our 60-year legacy, Project HOPE has treated millions of patients, provided more than $3 billion worth of medicines to local health care organizations, built hundreds of health programs, and responded to humanitarian crises worldwide.

Code of Conduct

All staff are expected to treat each other with respect, take affirmative steps to prevent Sexual Exploitation & Abuse and Trafficking in Persons, and disclose any potential or actual violations of our Code of Conduct, including conflicts of interest, fraud, corruption, discrimination, or harassment. Together, we reinforce a culture of respect, integrity, accountability, and transparency.

BACKGROUND ON THE INTEGRATED HEALTH PARTNERSHIP ACTIVITY:

The USAID-funded Ghana Integrated Health Partnership (IHP) activity strategically supports the Government of Ghana’s efforts to reduce preventable maternal, newborn, and child deaths—including stillbirths—and improve overall health and well-being by 2030. Activities advance Ghana’s localization agenda, strengthen the capacity of local institutions, and scale up evidence-based, quality integrated Reproductive, Maternal, Neonatal, Child Health and Nutrition, and Malaria services.

The program strengthens Networks of Practice in six regions and 31 districts, supporting high-burden hospitals to reduce preventable deaths among mothers, newborns, and children nationwide.

Position Summary

The Local IT Officer oversees and provides comprehensive IT support for one or more projects within Ghana. This role ensures that local infrastructure, desktop, business systems, and digital health support are delivered in alignment with organizational and donor compliance standards, empowering program staff to achieve impact goals. The Local IT Officer may support projects at different stages (start-up, implementation, close-out) concurrently.

Key Responsibilities

• Oversee procurement and setup of IT systems (ISP, computers, network devices, telephony, licensing, and vendor selection) for all assigned projects, in alignment with organizational standards.
• Select and set up office space, including security systems, as needed for each project.
• Oversee installation, configuration, and maintenance of network infrastructure for local offices.
• Manage and support Microsoft SharePoint & Teams sites for document management, collaboration, and information sharing.
• Implement and monitor IT security controls, enforce data protection and records retention policies, and ensure compliance with donor and Ghanaian legal requirements.
• Set up and configure computer devices for staff across projects, in alignment with organizational standards.
• Serve as a Digital Workplace Champion, delivering digital skills training and capacity building for staff, supporting onboarding and ongoing professional development.
• Oversee IT vendor management (implementations, reporting, service delivery confirmation, and renewals).
• Collaborate with business stakeholders to ensure high-quality IT services, products, and support are provided to meet business needs and enable operational excellence and program impact.
• Provide business application support and develop digital solutions to support program delivery, as needed.
• Manage systems and networks (device management, systems administration, monitoring) for all supported projects.
• Handle account management and access controls for local operations.
• Lead and manage general services, incident, problem, configuration, change, and release management processes in alignment with IT operational procedures.
• Maintain minimum standards for ticketing system customer satisfaction ratings.
• Lead and manage IT projects, ensuring completion on time and within budget.
• Develop and maintain project documentation.
• Support program and project closeouts as defined by standard operating procedures.
• Prepare monthly reports for regional IT meetings.
• Attend and participate in global IT workforce quarterly meetings.
• Establish and maintain local network documentation, IT asset inventory, and business continuity/disaster recovery (BC/DR) plans.
• Perform other duties as assigned by leadership.

Qualification Required & Experience

Minimum Required Skills, Education and Experience

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Minimum 4 years’ experience in hands-on IT management or a similar role.
• Minimum 5 years’ experience in IT support, preferably in international development or humanitarian settings.
• Experience with IT vendor management and procurement.
• Experience supporting multiple projects or teams simultaneously.
• Experience supporting Microsoft Office 365 business applications (e.g., SharePoint, Teams, OneDrive, Outlook, Forms, Copilot)
• Experience providing delegated support for business applications (e.g., Dimagi CommCare, DHIS2, etc.).
• Experience supporting the adoption and ongoing use of digital health technologies.
• Strong knowledge of network infrastructure, systems administration, and digital workplace tools.
• Excellent problem-solving, communication, and training skills.
• Ability to work independently and as part of a multicultural team.
• Proven ability to provide high quality, proactive customer service support.
• Capacity building and digital skills training experience.
• Fluency in English and [local language].

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft Certified Solutions Expert (MCSE).

Location: Accra

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