Simbrella Customer Service Jobs in Accra
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Job Summary
The Customer Service Executive will be responsible for delivering excellent customer support while actively promoting and selling company products and services over the phone. The role combines strong communication, problem-solving, and sales skills to enhance customer satisfaction and drive revenue.
Key Responsibilities
- Handle inbound and outbound calls to provide product information, resolve customer inquiries, and promote company services.
- Execute telesales campaigns to achieve weekly and monthly sales targets.
- Maintain up-to-date knowledge of products, promotions, and customer service procedures.
- Follow up on customer leads and convert warm prospects into sales.
- Document customer interactions accurately in the CRM system.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Conduct customer satisfaction checks and gather feedback to support service improvements.
- Build and maintain positive customer relationships through professional and courteous communication.
- Assist in identifying sales opportunities and contribute to upselling/cross-selling initiatives.
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Required Skills or Experience
Qualifications & Experience
- Minimum of HND or Bachelor’s Degree in Business, Marketing, Communications, or a related field.
- 1–3 years’ experience in customer service, telesales, or call center operations.
- Experience meeting sales targets is an advantage.
Skills & Competencies
- Excellent telephone etiquette and communication skills.
- Strong persuasion, negotiation, and sales skills.
- Ability to handle high call volumes and work under pressure.
- Good customer relationship management and problem-solving abilities.
- Proficiency in CRM systems and basic MS Office applications.
- Results-driven, proactive, and customer-focused.
Personal Attributes
- Friendly, confident, and professional demeanor.
- Resilient and goal-oriented.
- Ability to work both independently and in a team.
- High level of integrity and attention to detail.
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