Ecobank Banking Jobs in Accra
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JOB PURPOSE
The role is responsible for ensuring proper configuration, maintenance, and support of card systems and all issuing products (Credit/Debit cards) as well as related Ecobank card products across the Group.
JOB CONTEXT
Control Assurance
- Ensure system access is safeguarded and passwords are updated in line with policy.
- Continuously review system exceptions and resolve them promptly.
Compliance
- Adhere to all Ecobank Group policies and procedures.
- Submit weekly reports to the Unit Head, Payment Systems.
- Report on time for all assigned shifts.
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Operational Risk
- Respond to control self-assessment questions and identify control gaps.
- Ensure compliance with PCI-DSS standards, regulatory requirements, and mandates.
Human Resources
- Maintain team backup and continuity during vacations or absences.
- Pursue professional development through internal/external training and professional memberships.
KEY RESPONSIBILITIES
- Diagnose and resolve system issues or escalate to Level 3 Support; document resolutions.
- Test and certify interfaces with various protocols, issuers, and core banking hosts.
- Manage EMV compliance across the Group.
- Implement enhancements and updates from payment schemes and vendors.
- Analyze, investigate, and resolve interface-related problems.
- Prepare technical documentation and presentation materials.
- Monitor and optimize system performance to enhance customer experience.
- Report issues and propose fixes for discussion with the Department Head.
- Request system improvements and parameter updates from vendors to simplify processes, increase flexibility, and minimize fraud.
- Extract and analyze card and transaction statistics from business and operational perspectives.
- Support issuer certifications with payment schemes (Visa, MasterCard) for interfaces (Base I, SMS, CIS, MDS).
- Review and validate UAT, implementations, and system changes.
- Ensure compliance with payment schemes (Visa, MasterCard, Amex, DCI, CUP).
- Develop and monitor policies, procedures, tasks, and projects to ensure continuity and optimal team productivity.
- Provide support for Issuing systems (CMS, Postilion, Indigo) and Acquiring systems (Prime).
- Resolve all support tickets within SLA.
Qualification Required & Experience
Experience & Qualifications
- Recognized IT-related university degree (mandatory).
- Equivalent professional qualification.
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Skills, Capabilities & Attributes
Minimum of 4 years’ experience in:
- Postilion-related project management.
- Application support.
- Server databases and SQL scripting (mandatory).
- Computer networks and network administration.
- General banking knowledge and card industry insight (advantageous).
- Understanding of ISO 8583 protocol.
- Extensive knowledge of international card schemes (Visa, MasterCard, etc.).
- Knowledge of cloud technologies
Location: Accra
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