Nami Beauty Hospitalilty/Food Service Jobs in Accra
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Position Overview
We’re looking for an exceptional Assistant Spa Host someone who is proactive, results-driven, and people-centered to lead our Lagos team. This is not just a front desk or oversight role. You will be expected to take full ownership of the branch’s performance, manage people and processes, and build a culture and environment of accountability and care.
Key Responsibilities
Leadership & People Management
- Create a supportive, respectful, and high-performing work environment
- Mediate staff conflicts quickly and professionally
- Hold weekly team check-ins and performance feedback sessions
- Lead with empathy while upholding clear expectations
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Operations & Oversight
- Oversee all day-to-day branch operations, ensuring quality and consistency
- Implement strategies and maintain brand standards
- Create weekly/monthly reports on team performance, sales, and client experience
- Monitor petty cash, staff expenses/salaries, and restock purchases
- Ensure all internal policies (attendance, break times, grooming) are enforced
Reporting & Accountability
- Submit weekly operations reports to the Operations Manager
- Ensure staff journals, stock logs, and financial records are up to date
- Identify operational gaps and proactively suggest solutions
- Keep team goals, KPIs, and disciplinary processes organized and consistent
What We’re Looking For Must-Haves:
#1 - Professional | Friendly | Humble | Thorough |
- 1–3 years experience at a front desk role in a retail, spa, beauty, or hospitality environment
- A natural leader who communicates clearly, listens well, and leads with emotional intelligence
- Strong initiative: someone who gets things done without needing to be told
- Goal-driven and performance-minded
- Comfortable using basic accounting tools (Excel, POS, digital logs)
- Organised, time-conscious, and detail-oriented
- Available to work full time and present in-store at least 6 days a week
- Excellent written and verbal communication
Sales, Client Experience & Problem Solving
- You are the face of customer service at Nami
- Track daily/weekly sales and lead initiatives to hit targets
- Support front-of-house staff to ensure seamless client service
- Step in when needed to handle client concerns or complaints with urgency
- Represent Nami’s values and elevate the customer experience daily
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Bonus If You Have:
- Background or training in finance/accounting
- Experience managing stock and budgets
- HR or staff development experience
- Passion for beauty, customer experience, and service excellence
What You Can Expect
- A fast-paced, ambitious, and supportive team
- Opportunities to grow with the company across regions
- Work tools and onboarding provided
- A chance to be part of redefining beauty culture in West Africa
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